Bournemouth Council

Accessibility

How we help our users get the best from this website

Browsealoud functions

We've installed Browsealoud to help make our online information accessible to as many people as possible. Select the Browsealoud icon (the orange circle with the headphones) to see the full Browsealoud toolbar, We've listed the toolbar options below, but you can also select the "?" from the Browsealoud toolbar to display a helpful explanation of what each tool does.

What do you want to do?

Listen to page content

There are two ways to do this:

  • Hover to speak mode, which reads out the page content whilst highlighting any text which is hovered over by a mouse cursor or tapped on a tablet or mobile phone.
  • Select to speak option, reads a selected section of text

Translate page content

You can read, or listen to, a translation of the page information by selecting the 'translate page' icon. There are 77 languages to choose from, 35 of these are voice enabled.

Change the colour of the text

Use the Page Simplifier tool. Once you are in the text only version select the colours you prefer from the menu at the top of the page. 

Change the size of the text

Use the text magnifier tool to increase the text size. 

Alternatively, you can select the Page Simplifier tool. Once you are in the text only version, select the letters at the top of the page to pick the size text you would like to see on a page background.

Mask part of the screen, so that you only see the part you are reading

 Select the screen mask tool. 

Customise Browsealoud

If you select the customise icon, you can save your preferences.

MP3 Maker

Save selected text to an audio file.

 

Browsealoud toolbar icons
hover to speak icon Start reading the page out loud
speak current selection  Start reading the selected text, or read from the top of the page
translate page icon Read, or listen to translations in multiple language
mp3 maker Convert selected text into an MP3
mask tool icon Block distractions on screen with a tinted mask, using the screen mask tool
text enlarge tool Enlarge text and read it out loud
page simplifier icon Remove clutter from the screen, displaying only the main text
customise icon Customise the options to suit you. You can save these settings ready for the next time you're on our site
more about tools Show a simple help page that explains what the Browsealoud toolbar does

Change text size using your browser

If you find the text size on this website is too small or too large to read comfortably, you can change the size of the text through your browser. You can also choose font styles, colours, and foreground and background colours. The way you do this varies from browser to browser.

Some PCs will allow you to increase text size simply by holding down the 'control' and 'alt' keys and using the wheel in the middle of the mouse to make the text larger and smaller.

Microsoft Internet Explorer

If you are using Internet Explorer, go to the menu at the top of the browser window and select View, from the list of options, select Text Size. You will see a side menu open up; select the size you wish to view the website in.

Firefox (Mozilla)

If you are using Firefox, go to the menu at the top of the browser window and select View, from the list of options, select Text Size. You will see a side menu open up; select the size you wish to view the website in.

Firefox also allows the text size to be changed with keyboard shortcuts:

  • Press Ctrl and + to increase the size
  • Press Ctrl and - to decrease the size
  • Press Ctrl and 0 to go back to the default size

Apple Mac

For a computer using a Macintosh operating system

  • Press Cmd and + to increase the size
  • Press Cmd and - to decrease the size
  • Press Cmd and 0 to go back to the default size

Linux

For a computer using a Linux operating system

  • Press Ctrl and + to increase the size
  • Press Ctrl and - to decrease the size
  • Press Ctrl and 0 to go back to the default size

W3C Compliance

The World Wide Web Consortium (W3C) provides Web Content Accessibility Guidelines (WCAG) for people who create and maintain websites.

These guidelines help organisations provide websites that are accessible to people with disabilities. The guidelines are split into 3 priority levels:

  • Priority 1 (A)
  • Priority 2 (AA)
  • Priority 3 (AAA)

We aim to make our site a minimum of Priority 2 and strive for Priority 3 wherever possible.

Accessible Facilities in our Buildings

We have a legal duty to make sure our services and buildings can be accessed by disabled people. This means we must take all reasonable steps to change anything that might stop customers using our services or be a barrier.

Most council buildings that are open to the public provide reasonable access for wheelchair users and other disabled people. Details on disabled access in our public buildings are available in our Customer Services section.

If you are having difficulty accessing a council building please let us know, you can email or call 01202 451451 and we'll do our best to improve the situation.

However, many of our buildings are old and some are listed so it's not always possible to make them fully accessible. If this happens we'll provide the service you need in another way so that you don't have to visit.            

    

Contact Us

Telephone

General Enquiries

01202 451451

Address

Customer Services Centre

St Stephens Road
Bournemouth
BH2 6EB

Online

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