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Compliments, Comments and Complaints

 

Compliments, Comments and Complaints

Bournemouth Borough Council aims to provide a wide range of high quality services. Your feedback is very important to us, we like to hear when we are doing something well. But we realise that there may be times when you are unhappy with a service or you just might want to make a comment about how we can improve it.

 

How to make a Compliment, Comment or Complaint

  • Completing the ‘Your Voice’ Compliments, Comments and Complaints Form available from any Council office.
  • Completing our online Comments, Compliments and Complaints form.
  • Contact the relevant department. Please use the A-Z to locate the department’s contact details.

Complaints

We believe that the people who can best deal with a complaint are those that provide the service. The relevant Service Unit will investigate your complaint and try to resolve the complaint as soon as possible. Please visit the Complaints Procedure page| for more information.

 

Adult Social Care Complaints: Adult Social Care complaints need to follow the statutory complaints process. Please visit the Social Care complaints page| for more information.

 

Complaints regarding Councillors: The Standards Committees is responsible for considering complaints that a Member may have breached the Code of Conduct. Please visit the Member’s complaints page| for more information. 

 

Complaints from Council tenants: Complaints from tenants will be dealt with through the Councils complaints procedure. However the Local Government Ombudsman no longer deals with complaints from tenants about their landlords. Instead these complaints are referred to the Housing Ombudsman Service|.

 

Visit the Complaints Policy page| for more information.

 

Related Information

 

Postal Address Customer Services Centre,
St Stephens Road, Bournemouth, Dorset
BH2 6EB
Telephone 01202 451451
Minicom 01202 454974
Email Enquiries