Accept Cookies on this site

Bournemouth Borough Council would like to place cookies on your computer to help us make this website better. To find out more about the cookies, see our privacy notice.

Home / Advice & Benefits / Customer Services

Customer Services


Our Commitment

Bournemouth Borough Council is committed to being 100% focused on you and ensuring that we offer consistent customer service excellence

  • We want you to access the services you need with ease
  • We want you to feel more than satisfied with the service you receive
  • We want everyone to have equal access to our services, whatever their age, sexual orientation, religious belief, disability, gender or race

All services are provided in line with the Bournemouth Borough Council Customer Service Charter|.


How are we going to achieve this?

We will ensure Customer Service is integral to the planning and delivery of all our services.


We will aim to ‘Get it Right’ first time by making sure our staff have the skills and knowledge to help you.


We will make getting in touch with Bournemouth Borough Council easier by offering you options for how, when and where you contact us. This includes expansion in services accessible through the St Stephen’s Road Customer Service Centre| and our website.


We will endeavour to provide specific assistance where needed; for example hearing loops, help with reading or translation requirements.


Related Information


Postal Address Customer Services Centre,
St Stephens Road, Bournemouth, Dorset
Telephone 01202 451451
Minicom 01202 454974
Email Enquiries