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Our Commitment

Whether you are a resident or visitor to Bournemouth, we're putting you, the Customer first.


We want you to feel more than satisfied with the service you receive. As part of our commitment we want:

  • to ensure you can pay with ease by accepting a range of payment methods
  • you to be able to pay at a time convenient to you by offering, where possible, a range of 24/7 payment options

Pay by department


Enquiries or Problems

Please contact the relevant department if you have any enquiries regarding a payment. Contact details should be on the bill/invoice or visit our A-Z.


If you are unsure which department to contact, please call the Main Townhall Switchboard on 01202 451451 or email enquiries|.


If you have experienced any problems you can report it via our online form|.

Related Information


Postal Address Customer Services Centre,
St Stephens Road, Bournemouth, Dorset
Telephone 01202 451451
Minicom 01202 454974
Email Enquiries