Report

Our Commitment

Whether you are a resident or visitor to Bournemouth, we're putting you, the Customer first.

 

We want you to feel more than satisfied with the service you receive. As part of our commitment we want:

• to ensure you can report a problem with ease by offering a range of methods to contact us
• for you to be able to report a problem at a time convenient to you by offering, online report forms.

Enquiries or Problem

Please contact the relevant department if you have any enquiries or problems regarding a report. These can be found on our A-Z.

 

If you are unsure which department to contact, please call the Main Town Hall Switchboard on (01202) 451451 or email enquiries|.

 

Report  

Please note any compensation claims relating to damage caused by a defect in the public highway, must be made in writing to the Highways Insurance Officer, Bournemouth Borough Council, 103 Southcote Road, Bournemouth, BH1 3EN or email Ask Bournemouth||.

 

A

Abandoned Vehicle - online| - email Ask Bournemouth| - phone (01202) 451199.

 

Animal Fouling - online| - email Ask Bournemouth| - phone (01202) 451199.

 

Anti-Social Behaviour - report online|.

 

Area Problem with Dog Fouling - email Dog Warden| - phone (01202) 451306.

 

 

B

Blocked Drains and Gullies - online| selecting other - email Ask Bournemouth| - phone (01202) 451199.

 

Bridge Damage - report online| - email Highways| - phone (01202) 451323.

 

C

Clear Street Litter/Leaves - report online| - email Ask Bournemouth| - phone (01202) 451199 - more information|.

 

Collection Issues (Refuse/Recycling/Garden Waste) - email Ask Bournemouth| - phone (01202) 451199.

 

Council Housing Repair (Monday to Friday - 8:30 to 17:15) - phone 08000 281870 (freephone) or (01202) 458100 - email housing repairs| - visit Kinson Hub|.

 

Emergency Council Housing Repair (out of hours) - phone 08000 281870 (freephone). This line is for use outside of our office hours, if you have a repair that could put you or your home in danger.

 

D

Damp or Mould - email Healthy Homes| - phone (01202) 454979.

 

Dangerous Paving - report online| - email Ask Bournemouth| - phone (01202) 451199.

 

Dead Animals - report online| - email Ask Bournemouth| - phone (01202) 451199.

 

Defective Heating or Excessive Cold - email Healthy Homes| - phone (01202) 454979.

 

Pride of Bournemouth Damaged Lions - phone (01202) 451145.

 

E

Emergency Council Housing Repair (out of hours) - phone 08000 281870 (freephone). This line is for use outside of our office hours, if you have a repair that could put you or your home in danger.

 

F

Flooding - online| selecting 'other' - email Ask Bournemouth| - phone (01202) 451199.

 

Fly-Tipping - email Ask Bournemouth| - phone (01202) 451199.

 

G

Grass Cutting - report online|.

 

Graffiti - report online| - email Ask Bournemouth| - phone (01202) 451199.

 

Gritting - report online| - email Ask Bournemouth| - phone (01202) 451199.

 

H

Hate Crime - report online| - phone Dorset Police (01202) 222222 - phone Crimestoppers 0800 555111 - more information|.

 

L

Littering Offence Witnessed - email Ask Bournemouth| - phone (01202) 451199.

 

M

Missed Collection (Refuse/Recycling/Garden Waste) - email Ask Bournemouth| - phone (01202) 451199.

 

Missed Commercial/Trade Waste Collection - email Ask Bournemouth| - phone (01202) 451615.

 

Missing/Damaged Street Nameplates - report online| - email Ask Bournemouth| - phone (01202) 451199.

 

N

Noise Pollution - email Environmental Health & Consumer Services| - phone (01202) 451296.

 

Noise Pollution (out of hours) - phone 0800 0281870 (freephone). This line is to report a noise problem that is on going between 2200 – 0200 hours on either a Friday or Saturday night.

 

Nuisance Burglar Alarm - email Environmental Health & Consumer Services| - phone (01202) 451296.

 

O

Obstructions - report online| - email Ask Bournemouth| - phone (01202) 451199.

 

P

Potholes - report online| - email Ask Bournemouth| - phone (01202) 451199.

  

R

Refuse Accumulation on Private Property - email Ask Bournemouth| - phone (01202) 451199.

 

S

Spillages - report online| - email Ask Bournemouth| - phone (01202) 451199.

 

Street Lighting - report online| - email Ask Bournemouth| - phone (01202) 451199.

 

T

Trees/Bushes Overhanging the Public Highway - report online| - email  Ask Bournemouth| - phone (01202) 451199.

 

Trip Hazard - report online| - email Ask Bournemouth| - phone (01202) 451199.

 

U

Untidy Sites - email Environmental Health & Consumer Services| - phone (01202) 451296.