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Report

Our Commitment

Whether you are a resident or visitor to Bournemouth, we're putting you, the Customer first.

 

We want you to feel more than satisfied with the service you receive. As part of our commitment we want:

  • to ensure you can report a problem with ease by offering a range of methods to contact us
  • for you to be able to report a problem at a time convenient to you by offering, online report forms.

Enquiries or Problem

Please contact the relevant department if you have any enquiries or problems regarding a report. These can be found on our A-Z.

 

If you are unsure which department to contact, please call the Main Town Hall Switchboard on (01202) 451451 or email enquiries|.

 

Report  

Please note any compensation claims relating to damage caused by a defect in the public highway, must be made in writing to the Highways Insurance Officer, Bournemouth Borough Council, 103 Southcote Road, Bournemouth, BH1 3EN or email Customer Services|.

 

A

Abandoned Vehicle - online| - email Customer Services| - phone (01202) 451199.

 

Animal Foulingonline| - email Customer Services| - phone (01202) 451199.

 

Anti-Social Behaviour - report online|.

 

Area Problem with Dog Fouling - email Dog Warden| - phone (01202) 451306.

 

 

B

Blocked Drains and Gullies - online| selecting other - email Customer Services| - phone (01202) 451199.

 

Bridge Damage - report online| - email Highways| - phone (01202) 451323.

 

C

Clear Street Litter/Leaves - report online| - email Customer Services| - phone (01202) 451199 - more information|.

 

Collection Issues (Refuse/Recycling/Garden Waste) - email Customer Services| - phone (01202) 451199.

 

Council Housing Repair (Monday to Friday - 8:30 to 17:15) - phone 08000 281870 (freephone) or (01202) 458100 - email housing repairs| - visit Kinson Hub|.

 

Emergency Council Housing Repair (out of hours) - phone 08000 281870 (freephone). This line is for use outside of our office hours, if you have a repair that could put you or your home in danger.

 

D

Damp or Mould - email Healthy Homes| - phone (01202) 454979.

 

Dangerous Paving - report online| - email Customer Services| - phone (01202) 451199.

 

Dead Animals - report online| - email Customer Services| - phone (01202) 451199.

 

Defective Heating or Excessive Cold - email Healthy Homes| - phone (01202) 454979.

 

 

E

Emergency Council Housing Repair (out of hours) - phone 08000 281870 (freephone). This line is for use outside of our office hours, if you have a repair that could put you or your home in danger.

 

F

Floodingonline| selecting 'other' - email Customer Services| - phone (01202) 451199.

 

Fly-Tipping - email Customer Services| - phone (01202) 451199.

 

G

Grass Cutting - report online|.

 

Graffiti - report online| - email Customer Services| - phone (01202) 451199.

 

Gritting - report online| - email Customer Services| - phone (01202) 451199.

 

H

Hate Crime - report online| - phone Dorset Police (01202) 222222 - phone Crimestoppers 0800 555111 - more information|.

 

Homelessness - See 'Rough Sleeping' below. 

L

Littering Offence Witnessed - email Customer Services| - phone (01202) 451199.

 

M

Missed Collection (Refuse/Recycling/Garden Waste) - report online| - email Customer Services| - phone (01202) 451199.

 

Missed Commercial/Trade Waste Collection - email Customer Services| - phone (01202) 451615.

 

Missing/Damaged Street Nameplates - report online| - email Customer Services| - phone (01202) 451199.

 

N

Noise Pollution - email Environmental Health & Consumer Services| - phone (01202) 451296.

 

Noise Pollution (out of hours) - phone 0800 0281870 (freephone). This line is to report a noise problem that is on going between 2200 – 0200 hours on either a Friday or Saturday night.

 

Nuisance Burglar Alarm - email Environmental Health & Consumer Services| - phone (01202) 451296.

 

O

Obstructions - report online| - email Customer Services| - phone (01202) 451199.

 

P

Potholes - report online| - email Customer Services| - phone (01202) 451199.

  

R

Refuse Accumulation on Private Property - email Customer Services| - phone (01202) 451199.

 

Rough Sleeping - You can report the location| of where someone is rough sleeping to Street Link|. You will need to provide details of the exact location so it can be passed to the local team which will help that individual as quickly as possible to get the support and assistance they need.

 

S

Spillages - report online| - email  Customer Services| - phone (01202) 451199.

 

Street Lighting - report online| - email Customer Services| - phone (01202) 451199.

 

T

Trees/Bushes Overhanging the Public Highway - report online| - email Customer Services| - phone (01202) 451199.

 

Trip Hazard - report online| - email Customer Services| - phone (01202) 451199.

 

U

Untidy Sites - email Environmental Health & Consumer Services| - phone (01202) 451296.

 

Related Information

 

Postal Address Customer Services Centre,
St Stephens Road, Bournemouth, Dorset
BH2 6EB
Telephone 01202 451451
Minicom 01202 454974
Email Enquiries
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