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Attendance and Welfare


Bournemouth Education Social Work Service (ESW)

  • Bournemouth Education Social Work Service (ESW) provides support for children, young people and families where there are attendance and welfare issues.
  • Bournemouth Education Social Work Service also oversees employment and performance licences for school aged children.
  • We generally work with children and young people between the ages of 5 – 16.
  • Bournemouth Safeguarding and Social Inclusion Service has an Exclusions Officer who provides independent advice to parents/carers and schools.

Who is eligible for our services|?

Children and young people are referred to us by schools, Children’s Social Care and other agencies who may have concerns about a child’s attendance and welfare at school. Parent/carers and schools can also contact the service for information and advice.

The aim of the Education Social Work Service is to:
  • Support children/ young people and families to increase attendance at school. Research has demonstrated a clear link between attendance and attainment.
  • Ensure that every child is able to have the opportunity to enjoy and achieve, be healthy, stay safe, make a positive contribution to society and achieve economic well-being.
  • To respect individual and family needs, whilst recognising that the welfare of the child is paramount.
  • To be flexible and creative in our work with children and young people.

What we do

  • Meetings in school and home visits to support parents/carers, children/young people and schools
  • Use individual and group methods to meet the needs of the child.
  • With parental consent we can refer to other services who provide support for children and young people e.g. Health, Connexions etc.
  • We must refer any child protection concerns to Children’s Social Care
  • We do undertake truancy patrols with the Police
  • We do prosecute parents and issue penalty notices for Children’s unauthorised non-attendance at school.
  • We issue work permits and performance licences for children & young people and chaperone licences for adults.

The Education Social Work Service aims to:

  • Work with you to improve your child’s attendance at school
  • To treat you with respect, to be honest and open at all times.
  • To ensure you receive clear and accurate information about our service
  • To involve you in making decisions about the services you receive, or the intervention that may be against you.
  • To take your comments or complaints seriously and do our best to resolve problems quickly and fairly.

If you are not happy about the service, please talk to your Education Social Worker or the Team Manager who can be contacted on Telephone Us01202 456179.If the problem remains unresolved you should write to:

Envelope IconThe Service Manager & LADO, Safeguarding & Social Inclusion Service, Children & Young People's Services, Extension 3, Town Hall, Bourne Avenue, Bournemouth, Dorset, BH2 6DY.


Useful contacts

  • Service Manager & LADO, Safeguarding and Social Inclusion Service
    Telephone Us 01202 456179
  • Team Manager, Education Social Work Service
    Telephone Us 01202 456179
  • Education Social Work Service
    Telephone Us01202 456179
  • Psychology & Behaviour Service
    Telephone Us 01202 456356
  • Learning Support Service
    Telephone Us 01202 456171
  • Children’s Information Service
    Telephone Us 01202 456222
  • Parent Link (for parents of children with Special Educational Needs)
    Telephone Us 01202 451970
  • Citizens Advice Bureau
    Telephone Us08444 994105 (advice line)
  • Children’s Social Care Duty desk
    Telephone Us 01202 458102
  • School Admissions
    Telephone Us 01202 456200
Related Information


Postal Address Customer Service Centre,
St Stephens Road, Bournemouth, Dorset
Telephone 01202 456222
Fax 01202 454690
Minicom 01202 454974
Email Enquiries