Our performance against the all National Best Value Performance Indicators are published throughout the Best Value Performance Plan section, within the portfolios to which they relate.  However, the Government has highlighted a number of indicators, which it feels are priority areas and where we must reach at least the same performance as the best performing Councils by 2005.  Click here for a table which shows these selected indicators and our progress towards meeting the targets.

What we are doing to Improve our Performance

BV8 - In order to reach 100% Government target, Business Units are being asked to -

(a)    pass invoices to Financial Services promptly;

(b)    date stamp invoices upon receipt; and

(c)    mark invoices that are disputed

BV9 - We are already within top quartile target and are endeavouring to maintain that figure

BV10 - We are already within top quartile target and are endeavouring to maintain that figure

BV12 - By ensuring all parts of the Council adheres strictly to the Council's approved absence control procedures, we aim to improve upon the days lost through sickness from 8.62 days currently to the best 25% Unitaries of 8.3 days by 2002/3. The Council's sickness level is already below the Government target

BV14 & BV15 - The Government target has already been achieved and we intend to maintain this with better management of sickness absence and a stricter policy on early retirement

BV56 - We are achieving the top quartile figure and we anticipate continuing to perform well on this indicator as we have done in previous years

BV58 - Following a review of our procedures changes have been introduced which will enable us to achieve the 91% in the coming year

BV78a - 34 days achieved in last quarter 2001/2.  Striving to maintain this performance

BV78b -  We are achieving the top quartile figure

BC78c - Benefit changes October 2003 will assist by reducing the number of renewal claims for pensioners (this will not be reflected this year).  An additional resource has been recruited to cope with subsidy incentive changes.  It is anticipated that this, plus overtime will improve progress towards targets

Click here to view the full set of Performance Indicators including those that relate to Quality Services & Value for Money.

Appendices

Best Value Performance Plan 2001/2 Audit Report Recommendations and Council Response.

Data Comparisions +/- 15% between Estimate 2000/2001 and Actual/Estimate 2000/201

Data Comparisons +/- 15% between Actual 2000/2001 and Actual/Estimate 2001/2002

Data Comparisons +/- 15% between Target 2001/2002 and Actual/Estimate 2001/2002

Confidence Intervals and Base Numbers