The Council's performance is measured in a number of ways, both internally and externally. Below are a number of reports that show how well we are performing.
Local Area Agreement (LAA)
The Local Area Agreement is a three-year funding arrangement between central Government and a local area, as represented by the Bournemouth 2026 Office (Bournemouth's Local Strategic Partnership). Bournemouth 2026 have set out a plan of priorities for its area, in return for greater flexibility of funding streams. The following reports highlight our progress reports against these priorites.
- Quarter 3 (December 2007)
- Quarter 4 (March 2008)
Our Best Value Performance Plan(BVPP)
The BVPP 2007/08 reports to the public on targets, standards and plans and the Council’s performance against these. Once a year the Council must publish performance indicators that tell you how well it performs a number of jobs. The Government and the Audit Commission (the Government’s financial watchdog) set these performance indicators together with some that the Council sets itself to reflect specific local priorities.
To ensure that the information that the Council provides in the Plan is correct and to reassure the public that the Council’s targets for improvement are achievable, an independent audit of the Plan is conducted each year.
Our Corporate Scorecards
Each month, our Executive Board recieve a progress report on key areas of interest about the Council's performance. These indicators are set out in our corporate scorecard, copies of which are set out below.
- Latest Monthly Scorecard - March 2008
- Latest Quarterly Scorecard - March 2008
- Latest Annual Scorecard - March 2008
Measuring Up
The Council has it's own customer satisfaction monitoring programme called "Measuring Up". 300 inteviews are held with customers each quarter across eight of our key high volume services. This is a large enough sample to provide us with quarterly data of sufficient statistical reliability. The services included are:
- parks
- refuse
- recycling
- highways maintenance
- street cleansing
- benefits
- technical services contact centre
- Housing Landlord repairs and maintenance customers
Surveys are conducted either by telephone or in person/face-to-face. Those interviewed are either selected as they use a facility or selected from service use databases.
- Quarter 3 (December 2007)
- Quarter 4 (March 2008)
Direction of Travel Statement
As part of the overall CPA framework we have to produce an annual Direction of Travel Statement. This focuses on achievements over the previous year and considers plans for future improvement. The Audit Commission assess the statement. Our last inspection was in 2007 and the results are set out in our Annual Audit Letter.
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