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Our Performance

Service Standards 

Our Performance: 2011/12 Highlights

The last 18 months have been some of the most challenging in local government history, but despite the reductions in funding and the increased demand on a vast number of the services that we provide, we have managed as an organisation to achieve much during this time. 

 

Assessment, Inspections and Reviews

As a public organisation, the Council is subject to a number of assessments and inspections. These range from those undertaken by external organisations, to internal audit, from looking at one service, to the whole Council, and they all vary in frequency. 

 

Each year, the Council’s external auditors are required to conclude whether the Council has put in place proper corporate arrangements for securing economy, efficiency and effectiveness in its use of resources. This is known as the value for money conclusion and is produced as part of the Council’s Annual Governance Report 2011/12|.  An Annual Audit Letter| is also produced, which summarises the 2011/12 audit. 

Links to some of our other key assessments, inspections and reviews are provided below. 

 

Adult and Community Services

Bournemouth service inspection of adult social care|

Annual Performance Assessment 2009/10

 

Children’s and Families Services

Ofsted|

Primary Schools|

Secondary Schools|

Pupil Referral Unit|

Special Educational Needs|

Youth Offending Team|

 

Housing Landlord and Parks

Housing reports|

 

Planning and Transport

National Highways and Transport Public Satisfaction Survey|

 

Technical Services

Capital Strategy and Corporate Asset Management Plan: Performance Review|

 

How does our performance compare?

From 01 April 2008 until 01 April 2011, all councils had been required to report against the Government’s set of National Performance Indicators (NIs).  When the coalition Government came into power in May 2010, they announced that the NIs would be abolished as part of wider changes to the national performance framework for local government.

 

Our latest performance can be viewed in our National Indicator Report 2011/12|.   Previous years' national indicator reports are listed below and can be viewed by clicking on the links:  

National Indicator Annual Report 2010/11|

National Indicator Annual Report 2009/10| 

National Indicator Annual Report 2008/09|

 

Before the introduction of the national indicators, the Government required all Councils to publish an annual Best Value Performance Plan - BVPP - to show performance against best value indicators.  For archived BVPPs, click on the links below. 

BVPP 2007/08|

BVPP 2006/07|

BVVP 2005/06|

 

How did we perform in partnership?

Bournemouth 2026 is the name of our Local Strategic Partnership – LSP, something that the Government requires every local authority area to have.  Bournemouth 2026 is a partnership that brings together hundreds of people from voluntary, community and faith organisations, private companies and public services. For more information, please visit the Bournemouth 2026 Partnership Website|

 

What did we spend?

Our annual statement of accounts| for the last financial year provides more information on what the Council spent.   

 

How did we consult with you?

We carry out regular consultations throughout the year.  For more information about past, current and future consultations, please you can visit our consultation tracker| pages.

 

Mouchel Partnership

Mouchel Partnership Summary Report|

Related Information

 

Postal Address Customer Services Centre,
St Stephens Road, Bournemouth, Dorset
BH2 6EB
Telephone 01202 451451
Fax 01202 454690
Minicom 01202 454974
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