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Council Tax

Council Tax Guide 2014-15

Welcome to the Council Tax homepage. We hope you manage to locate the answers to your questions within our pages, however, if you can’t and still have questions that need answering you can contact us by the following methods:


If you have a general enquiry or have received a bill, Reminder or Final Notice

  • By telephone on 01202 451597

If you have received a Summons, Liability Order, contact from an Enforcement Agent or any other Recovery Notice

  • By telephone on 01202 451596

Telephone lines are open:-


Monday to Thursday from 8.30am to 5.15pm and Fridays from 8.30 am to 4.30pm

(except Bank Holidays)


You can also contact us in the following ways:-   

Our counter is open:-

Monday to Thursday from 9.00am to 4.30pm and Friday's from 9.00am to 4.00pm

(except Bank Holidays)


  • Revenue & Benefits Email Encryption

    Information security is extremely important to us. Revenue & Benefits can now encrypt emails allowing us to send information to you in a safe and secure way. You will also be able to reply to us safe in the knowledge that others are not able to read your email should it not reach us. Normal emails will no longer be sent.

    Emails from us will say "You have a new encrypted message from Revenue & Benefits Enquiries <revenue&>"  

    You will need to register your details and create a password the first time you use the service. After that you will only need to enter your password to read and reply to subsequent emails received.  

    For security reasons the emails sent and received using this service will be automatically deleted after 30 days, but you will be able to save the content of the email yourself for future reference if you need to. 

    Examples of emails that you may receive.

    If you want to know more please visit the online help or contact us at revenue&


    Please note that to be fair to all, email communication is treated the same as other correspondence and consequently you may not receive an immediate response. You will however receive an acknowledgement of receipt immediately.


    A Guide to your Council Tax

    A leaflet containing information about Council Tax and how your money is spent on local services is available below. This leaflet is also sent out with Council Tax bills.

    A summary of this leaflet can also be provided in large print, audio format or a different language. If you would like a copy please telephone us.



    We always appreciate feedback or comments on the quality and the ease of accessing information on this site or any aspect of the service you have received, regardless of the method used. To facilitate this, feedback and comments can be emailed to the attention of the Revenue & Benefits Customer Service Manager on revenue&|.  

Related Information


Postal Address Revenue & Benefits,
St Stephens Road, Bournemouth, Dorset
Telephone - General Enquiries General Enquiries
01202 451597
Telephone - Council Tax Recovery Council Tax Recovery
01202 451596
Telephone - 24hr Debit/Credit Card Payments 24hr Debit/Credit Card Payments
01202 454748
Email Revenue & Benefits
Email Council Tax
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