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Diversity Monitoring

What is diversity monitoring?

Diversity monitoring is a process the council uses to collect information about staff, service users and (potentially) non-users as well as information on residents.  These are those tick boxes you may get as part of a survey, customer feedback form or a complaint form.


Monitoring is an effective tool which enables us to analyse our services and make sure that all people can access them.


Stonewall have produced a really useful booklet which will help you answer many of questions you may have about monitoring - 'What's it got to do with you?'|

Duty to gather and use employee information

The specific duties require Bournemouth Borough Council to take steps to gather information on the composition of the authority’s employees and information on the recruitment, development and retention of people as employees of the authority with respect to, in each year, the number and relevant protected characteristics of such people.


Please find below Bournemouth Borough Council’s report, our last two years employee profiles: 

Frequently asked questions:

Why are these invasive questions necessary?

It is necessary for us to understand who is uses our services, if we know who is using our services - or not using them as the case may be, we can make sure our services can be made better so all residents of Bournemouth can access them.  This information is used to make things better - we can't do this without your help.

Also, through the Government Equality Legislation, the council has a commitment to ensure that the services we provide are the best we can provide to all our residents and visitors. 

With regards to the questions being deemed invasive, providing options to declare, for example, disability or sexual orientation supports under-represented groups, recognising them as a normal part of our society.  There is also a 'prefer not to say' option for those who do not wish to supply such information. 


What are they used for?

As mentioned above, the questions are used to help us look for similarities and/or differences between the different groups which exist in Bournemouth.  By gathering such information we can get the best possible understanding of residents' priorities.  This fullness of understanding should, in turn, help us provide services to the highest possible standard.  Having information available to us will enable the Council to discover if there are any significant gaps in satisfaction with services linked to sexual orientation, gender, age, ethnicity, religion, disability or any other aspect, and work towards overcoming them.

Monitoring is also a way of checking whether unfair discrimination is taking place, in order to protect people from it.  If we have a better understanding of the make-up of our resident it assists us in analysing areas of policy or their application, that may be presenting difficulties for people, particularly those from under-represented groups.  Being able to provide real evidence also helps to make a successful business case for change, where areas of difference or difficulty become evident.

Related Information


Postal Address Customer Services Centre,
St Stephens Road, Bournemouth, Dorset
Telephone 01202 451451
Minicom 01202 454974
Email Enquiries
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