Accept Cookies on this site

Bournemouth Borough Council would like to place cookies on your computer to help us make this website better. To find out more about the cookies, see our privacy notice.

Home / Housing / Council Housing / Contact Us

Contact Us


Main Contact Office

If you are a Council Tenant your Housing Officer| can visit you in your home.  They can deal with most queries including signposting other help and first contact Anti-Social Behaviour|. The lists of General Needs and Independent Senior Living (over 60) housing officers may help you.


If you want to come and see us for face to face help, you will need to contact us at the Kinson Hub (Library, as pictured above):


               Kinson Hub Office

               The Kinson Hub

               Wimborne Road


               BH11 9AW

               01202 451915


               9am to 5:15pm - Monday, Tuesday, Thursday and Friday

               9am to 5:00pm - Wednesday

Housing Resource Centre

At the Kinson Hub there is a Housing Resource Centre (HRC) equipped to help tenants with enquiries they may have, this includes:

  • Leaflets and forms, including information on how to carry out some repairs that you may otherwise be charged for
  • The latest edition of Home News and recent copies of Inside Housing magazine.
  • Up to date adverts for local and community events and meetings
  • Training information for Tenants and Leaseholders
  • Free telephone to call any council department
  • Free internet access to relevent websites for tenants and leaseholders, such as Bournemouth Borough Council, Homechoice,, LEASE (Leasehold Advisory Service), TPAS (Tenant Participation Advisory Service) amongst others
  • From time to time you will also find consultations or questionnaires in the HRC, please fill these in, as your views really do count; there is also a suggestion box available there for tenants and leaseholders to make general suggestions about the service.
  • Access to Microsoft Word, Excel, and Publisher, with a free printer for use by residents groups and organisations that include tenants
  • If you cannot find what you are looking for in the HRC ask at reception, they will be pleased to help


Please contact us if you would like an appointment outside of our normal office hours. We can offer evening appointments at the Hub during the week except on Wednesday when the building closes at 5.15pm.

Interview rooms are normally available for confidential help and advice although you may need to let us know before you visit us to check on availability.

The Hub is a level access, disability friendly building with on-site wet room.  Free internet access is also available to library card holders.

A housing officer is also available at the Strouden Library from 9.30-1:00 every Tuesday and Thursday.

Administration Offices

These offices below are not usually open for face to face enquiries.  Visits can be made by agreement though.


           Dalling Road

           Main administration and postal address

           Unit 4, Dalling Road


           BH12 1DJ


           Knole/Vale Road

           Independent Senior Living

           Head Office

           Rear of 23 Knole Road


           Bournemouth, BH1 4DJ



            Customer Services, Leasehold & Duty Housing

            Castlepoint Library


            Castle Lane West

            Bournemouth, BH8 9UP


Find My Nearest and Help!

How to find your Housing Officer  

Our housing areas are divided into patches.  The road you live| in belongs to one of these patches that your housing officer is responsible for.  Simply look up the road you live in, get the initials of your housing officer and look up their full name using the key on Page 3.  If you cannot find the road you live in it is likely that you are not a Council tenant.


How to find services near to you

You can use this easy search (found on the top left of this page) to find other services such as your nearest recycling centre|, library|, place of worship| and many other useful details. Your local Councillors| are also detailed here if you need to contact them.


Diversity Directory

The Diversity Directory| contains details of many organisations that can provide help and assistance across many areas of people's differences.


Where You Live

The Bournemouth 2026 web pages provide very useful information about what is happening in your local area in the Where You Live| section.



Zoopla| is another means of finding local services such as Arts & Entertainment, Food & Dining etc.  Please note the products or services listed on this site are not necessarily supported or approved by the Council. 

Related Information


Postal Address Housing Landlord Services,
Kinson Hub Office, The Kinson Hub, Wimborne Road, Bournemouth, Dorset
BH11 9AW
Telephone 01202 451915
Minicom 01202 454728
Email Housing Landlord Services
image of a sunLike|