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Home / Housing / Council Housing / Get Involved / Resident Involvement

Resident Involvement


How do I get involved?

If you are a Council Resident or Leaseholder we would like you to get involved in the work we are doing and the decisions we are making.


Training Events   

Resident Involvements’ aim is to provide a variety of training opportunities throughout the year.  Details of training opportunities are published in Home News|, The Housing Resource Centre at the Kinson Hub and on our Training and Courses| page.

Don't forget all training and travel is free to council tenants who work with us, so please get in touch if you are interested in any training that is on offer.


A new mandatory power of possession for anti-social behaviour: Consultation

This consultation seeks views on the detail and practicalities of a new mandatory power of possession to enable landlords to take swifter action to evict their most anti-social tenants|.

The Government's intention| is that the necessary legislation be introduced alongside legislative changes required following the Home Office's recent consultation on reforming tools and powers to tackle anti-social behaviour.


Resident Involvement Team Mission Statement

Resident involvement is to enable tenants and leaseholders to shape and influence how their housing service is delivered in order to help achieve the following overarching service objectives:

1.   Embed customer-focus in how our service operates and behaves

2.   Maintain and improve our homes and the quality of our services

3.   Provide services to meet the needs of all our customer base, including people who are vulnerable or ‘hard to reach’

4.   Ensure value for money


Key Resident Involvement Objectives:

1.   Ensure the service meets regulatory requirements and delivers best practice in resident involvement.

2.   Improve and deliver the framework of involvement opportunities for residents to influence decisions and scrutinise performance across Housing Landlord Services.

3.   Motivate, guide and support other Officers in Housing to ensure resident involvement is embedded in every service area.

4.   Support residents to effectively influence decision-making and scrutinise performance by giving them appropriate information and / or training.

5.   Encourage greater resident involvement and a diverse representation of residents i.e. people from different demographic groups.

6.    Ensure continuous improvement and value for money in the delivery of the Resident Involvement service.


Resident Involvement Team

telephone icon image  01202 458314

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Related Information


Postal Address Housing Landlord Services,
Kinson Hub Office, The Kinson Hub, Wimborne Road, Bournemouth, Dorset
BH11 9AW
Telephone 01202 451915
Minicom 01202 454728
Email Housing Landlord Services
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