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repairresponsibilites
If you are one of our tenants, as your landlord we are responsible for repairs to the structure of your home, heating, electrical and water systems where the fault is normal wear and tear or a defect.
codeofconduct
All contractors carrying out repairs in your home must also:
tickbox Wear Identification Badges. tickbox Carry out work to a high standard. tickbox Treat you and your home with respect. tickbox Be courteous at all times. tickbox Not smoke in your home. tickbox Keep all appointments and call you if they are running late. tickbox Wherever possible complete the repair on a single visit. tickbox Keep noise and mess to a minimum.
tickbox Wear Identification Badges.
tickbox Carry out work to a high standard.
tickbox Treat you and your home with respect.
tickbox Be courteous at all times.
tickbox Not smoke in your home.
tickbox Keep all appointments and call you if they are running late.
tickbox Wherever possible complete the repair on a single visit.
tickbox Keep noise and mess to a minimum.
If you are not sure what you are responsible for in your home you can check your repairs responsibilities| as a tenant.
Help us improve the service. To give us your feedback on how well a repair was carried out in your home, contact the Repairs centre on housing.repairs@bournemouth.gov.uk|.