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Home / Housing / Council Housing / Repairs & Maintenance / Our Repair Responsibilities

Our Repair Responsibilities



If you are one of our tenants, as your landlord we are responsible for repairs to the structure of your home, heating, electrical and water systems where the fault is normal wear and tear or a defect.



Contractors Code of Conduct

All contractors carrying out repairs in your home must also: 

tickbox  Wear Identification Badges.

tickbox  Carry out work to a high standard.

tickbox  Treat you and your home with respect.

tickbox  Be courteous at all times.

tickbox  Not smoke in your home.

tickbox  Keep all appointments and call you if they are running late.

tickbox  Wherever possible complete the repair on a single visit.

tickbox  Keep noise and mess to a minimum.

If you are not sure what you are responsible for in your home you can check your repairs responsibilities| as a tenant.



Help us improve the service.  To give us your feedback on how well a repair was carried out in your home, contact the Repairs centre on|.

Related Information


Postal Address Housing Landlord Services,
Kinson Hub Office, The Kinson Hub, Wimborne Road, Bournemouth, Dorset
BH11 9AW
Telephone 01202 451915
Minicom 01202 454728
Email Housing Landlord Services