COMPLAINTS

The Council has an established policy and procedure for handling complaints and appeals.  This policy and the associated procedures will be applied in the event of any complaints received about requests for access to information under any of the statutory access regimes.

The Council will treat any written statement from an applicant, including e mail or any other electronic means, expressing dissatisfaction with the authority’s response to a valid request for information, as a complaint.  The applicant need not expressly ask for a review of the decision in order for the complaints procedure to be instigated.