Browser does not support script.
Bournemouth Borough Council would like to place cookies on your computer to help us make this website better. To find out more about the cookies, see our privacy notice.
Please accept cookies by ticking this box and clicking on the 'submit' button below.
Follow us on
Facebook and Twitter
Setting out the standards of service you can expect from us and our commitment to excellent service.
You have the right to expect the best service from us and we will endeavour to provide that service with respect and dignity. In return we ask the same from you.
Where a member of the public has been abusive either on the telephone or face to face, staff will politely but firmly close the conversation and inform their line manager.
The Council cannot solve every problem all of the time, but will strive to ensure that the customer is comfortable with the service they have received and with the ‘next action’.
We will treat all people fairly, whatever their age, sexual orientation, religious belief, disability, gender or race. Everyone will have equal access to our service.
Where specific assistance is needed, e.g. hearing loops, assistance with reading or translation requirements, we will endeavour to provide the required assistance.
Back to the top|
© Copyright Bournemouth Borough Council 2011| | Privacy Statement| | Disclaimer| | Site Map|