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Home / People & Living / Crime & Disorder / Anti-Social Behaviour

Anti-Social Behaviour

What is Anti-Social Behaviour?

Bournemouth Borough Council regards all complaints of anti-social behaviour seriously and has put in place procedures for dealing with complaints.

Anti-social behaviour is defined as “…acting in a manner that causes or is likely to cause harassment, alarm or distress to one or more people not of the same household” and “…behaviour that unreasonably interferes with other people’s rights to use their home and community”.

In addition to this, the behaviour must be persistent. Before complaining to the council ask yourself if your complaint meets this definition.

The types of anti-social behaviour commonly complained about are:

  • noise
  • vandalism
  • alcohol & drug misuse
  • graffiti
  • youth nuisance
  • neighbour disputes
  • intimidation & harassment
  • racial abuse
  • littering & rubbish fly-tipping
  • abandoned cars
  • vehicle nuisance

Dorset Police also regards complaint of anti-social behaviour seriously please visit the Dorset Police website|.

The Council operates a Minimum Standards policy|, which outlines our commitments to you both in terms of how anti-social behaviour is dealt with in Bournemouth and how your case will be handled if you become a victim of anti-social behaviour. This document is currently in its draft stages.


Community Trigger

What is the Community Trigger?

The Anti-Social Behaviour, Crime and Policing Act 2014 has introduced a process to give victims the right to request a review of their reports of anti-social behaviour and bring agencies together to take a joined-up, problem-solving approach to review their case.

The Pan-Dorset Community Trigger procedure sets out how victims of anti-social behaviour across Dorset can request a review of their case.

The Community Trigger is not a substitute or alternative to a formal complaints procedure and all agencies will have processes and eligibility criteria in place to deal with a formal complaint about a given service.

Who can use the Community Trigger

Any Dorset based resident, community or business may use the Community Trigger to request a review of their case. The community may be a loose group of affected residents or a formal community group or residents association.

Thresholds and Qualifying Complaints

To activate a Community Trigger a Qualifying Complaint must have been made to one of the Relevant Bodies, as set out in the Pan-Dorset Community Trigger document as follows: 

  • Three reports from one person regarding three separate incidents of anti-social behaviour reported to any local agency within a six month period.
  • Additionally to meet the threshold each incident must have been reported to at least one of the Relevant Bodies within one month of the incident occurring.
  • Additionally to qualify the first reported incident must be within six months of applying for a case review under the Community Trigger procedure.
  • Additionally the behaviour complained of must be classified as anti-social behaviour capable of achieving the threshold described in the Pan-Dorset Community Trigger Document.
  • A Qualifying Complaint can be either a closed or open anti-social behaviour case to any agency in Dorset.

How to activate the Community Trigger

Victims may activate the Community Trigger in the way that best suits their needs and circumstances.

  • On-line application form, please return to
  • Hard copy application sent via email, post or delivered by hand by themselves or a third party.
  • Where a victim has a language or literacy issue, or a learning disability we will accept applications in person or by telephone. However, a signed consent on the official application must be obtained.

For further information please email| or alternatively call 01202 454873.

Related Information


Postal Address Customer Services Centre,
St Stephens Road, Bournemouth, Dorset
Telephone 01202 451451
Minicom 01202 454974
Email Enquiries
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