People often do not realise the effect they are having on other people’s enjoyment of their homes or neighbourhoods. The first step can be to speak to them and explain how their behaviour is affecting you.

If you do decide to speak to someone: 

• Speak directly to the person concerned, rather than sending them letters or banging on walls
• Plan when you intend to talk to them. Speaking to them while you are still angry could cause more problems. Try to remain calm. 
• Think about what you want to say and how you are going to say it. 
• Try not to blame the neighbour; this may just make them defensive and escalate the problem.
• Try not to accuse them of doing things to deliberately make the situation worse. As already mentioned they may have no idea of the effect their behaviour is having on you. 
• Be clear about what the problem is and try to suggest practical solutions. 
• Allow your neighbour the chance to respond and put forward their point of view. 
• Do not make unfounded allegations or repeat rumour or gossip. If you haven’t actually seen something happen there’s a chance that it didn’t happen, or at least didn’t happen quite the way you’ve been informed. 
• Do not make threats or swear and do not retaliate.

While all of the above is good advice, you must not speak to someone you believe to be under the influence of alcohol or drugs, or who might have mental health problems.

Do not approach a gang of people of any age; call the police if their behaviour warrants it.

If the problem persists contact the council offices, ideally in writing and we will try to help or offer you the appropriate advice.

If you would like to report an anti-social behaviour incident(s) please call 01202 451199.

If you are in council residence and would like to report an anti-social behaviour incident(s) please visit the Council Housing Section of our website.