Please tell us what you think

Bournemouth Borough Council aims to provide a wide range of high quality services.  Your feedback is very important to us, we like to hear when we are doing something well. But we realise that there may be times when you are unhappy with a service or you just might want to make a comment about how we can improve it.

Complaints

All complaints will be investigated. If you are unhappy with our services, we will look carefully at the issues you have raised.  We will respond to you in writing by two working days of receiving your complaint.

We believe that the people who can best deal with a complaint are those that provide the service. The relevant Service Unit will investigate your complaint and try to resolve the complaint as soon as possible. Sometimes it may take longer but we will respond to your complaint within 10 working days of you contacting us.

If you are unhappy with the explanation you receive about your complaint, you can forward it onto the Service Director of the Service Unit concerned (advice on how to this will be supplied with your response), who will investigate your complaint and get back to you within 10 working days.

If you are still dissatisfied with the response from the Service Director, you can request that an independent Executive Director reviews your complaint (again, advice on how to this will be supplied with your response). The Director will arrange for a review of the case and will send you a report of the investigation within 10 working days.

Comments

We will carefully consider all comments that are received to see how we can improve our services

Compliments

If you have a compliment (for instance if you have found a particular service or member of staff helpful) we will pass on you compliment to the Service Unit or member or staff involved.