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Computer Services
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IT services and facilities at Bournemouth Libraries
Each Bournemouth library has computers where, for FREE, you can use:
  • The Internet  - for access to your email and the World Wide Web.
  • Microsoft Office software including Word (word processing), Excel (spreadsheet) and PowerPoint (presentation).
  • USB connections for reading/writing to USB memory sticks.
  • CD/DVD drives for reading/writing to CDs and DVDs.
  • Scanners for scanning documents (only available on some PCs).
  • Information and reference resources:
The Online Reference Library resources can be accessed 24/7 from any internet-connected computer using your Library Card ID and PIN.  

In-Library E-Resources e.g. Which?, Ancestry, BRAD, British Standards, Kompass, BorGIS, can be accessed from within some libraries. Library staff may have to log you in to these.
Most Libraries have CD-ROMs for public use for those learning to drive (e.g. Official DSA Theory Test for Car Drivers and Drivers of Larger Vehicles). Contact library staff for details and help with booking the computer on which these are installed. 
Bournemouth and Strouden libraries also have resources for those seeking careers help i.e. Funder Finder and Adult Directions.
Bournemouth Library's Heritage Zone also has family history CD-ROMs - see  Local Studies and Family History.
  • All Bournemouth libraries, for a charge, can provide you with:
    • Print outs – A4 black and white, and colour
    • CD-R and CD-RW, DVD-RW, and 1 GB memory sticks
    •  And also a photocopier and fax service.
ICT charges from 10th April 2007 (opens as a PDF in a new window).
How can I use the Libraries’ computer services?
First you need a Bournemouth Libraries library card. Visit your local library and either become a member of the library (see Joining the Library) or ask staff for a PC User library card. Staff will also give you a PIN (Personal Identification Number).
Computer Conditions of Use
All users of Bournemouth Libraries computers are asked to abide by our Computer Conditions of Use when they log on to a computer. (opens as a PDF in a new window).
Teen's, Children’s and Early Years' computers
Most libraries have some computers which can only be used and booked by children (aged 2 to 12 years old) or teen (aded 13 to 17 years old) library card holders because they are in the children’s or teen’s area of the library. 
Bournemouth, Strouden and West Howe libraries also have ‘Early Years’ computers, with an easy-to-use keyboard and trackball mouse, suitable for very young children.
Under 16 year-old’s signed Consent form
Parents/carers of under 16 year olds take responsibility for their children when they are using Bournemouth Libraries computers and must sign a Parental Consent Form (opens as a PDF in a new window).
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Website blocking
Websites of an unlawful, obscene or menacing nature are blocked through Websense. From within libraries you will also be unable to access gambling websites and most advertisements. We also block Instant Messaging, Web Chat and Peer-to-Peer file sharing and we limit streaming media (TV, radio, video etc.) and Internet telephony in order to keep our systems secure and functioning as speedily as possible.
If you discover that you can view a website that you consider should be blocked please report it to a member of library staff.
If you find that a legitimate website is being blocked please ask a member of library staff to request that it be unblocked.
Computing facilities for people with disabilities
We have a variety of Adaptive Technology available in all libraries. Please ask staff for large keyboards, trackballs and help with software for people with visual impairments or learning disabilities.
How do I use a library computer?
Some of the computers can be used without the need to make a booking. Look for notices or ask library staff for help with finding these. Others require you to pre-book (see next section).
When one is free, or when a computer you’ve pre-booked is ready for you, press Ctrl-Alt-Del to bring up the Log On screen and then follow the on-screen instructions, entering your library card number (without the letter on the end) and PIN when asked.
Please wait patiently until the desktop has completely finished loading before trying to open any programmes. Wait until all desktop icons display properly and no timer appears next to the cursor when you move the mouse. This can take up to a couple of minutes and clicking on icons repeatedly only slows the process down. Click once and then wait.
Please do not try to alter any of the computer's settings.
How long can I use a computer for?
You can use Bournemouth Libraries computers for up to one hour each day. This could be all at one time, on one computer or at different times on different computers.
Some ‘non-bookable’ computers can only be used for fifteen minutes before you’re automatically logged off (these are called our ‘Fast Track’ PCs). ‘Fast Track’ PCs are good for quickly checking your emails and you shouldn’t have to wait too long to be able to use one.
A time counter on the bottom right of the screen will tell you how much time you have remaining and a warning messages will appear when you only have a ten minutes and then one minute left to enable you to finish and save your work if you want to.
All computer users will automatically be logged off ten minutes before the library closes.
Locking the Screen
If you have to leave your computer for any reason (e.g. to collect your printing or to go to the toilet) you can click on the 'Lock Screen' icon on the desktop and enter your PIN. This should ensure that you can return, re-enter your PIN and continue working on that computer.
Please ensure that you do return - your daily time allowance will be ticking away until you log off (see below).
If you leave the computer for more than a few minutes, especially if you leave the library building for any reason, please tell staff that you intend to return otherwise they may assume that you have left for good and log you off to allow someone else to use the computer.
Logging Off
If you finish before your allocated time is up remember to log out, otherwise you could lose any unused computer time due to you on that day.
Log out using the on-screen Log Out icon OR right-click over the timer in the bottom right of the screen and choose End Session and Log Off.
Booking a computer in advance
You can book some computers up to a week in advance.
Phone staff at the library whose computers you wish to use (see Contact Details) to make a booking. If you want to write data to a CD-ROM, scan a document or use a particular programme or database you should specify this so that staff can book a computer suited to your requirements.
You can book computers yourself from within a library. Use one of the library’s public terminals (sometimes called ‘OPACs’) to open up the computer booking system (called ‘Netloan’) – click on the shortcut on the screen. Log in with your library card number (without the letter at the end) and PIN and follow the on-screen instructions to make a computer booking.
Computer Bookings instruction sheet (opens as a PDF in a new window).
At Bournemouth Library some computers can only be booked for the same day because of high demand. For more information about the computers at Bournemouth Library please see Booking a Computer at Bournemouth Library.
If you arrive at the library early for your computer booking and the computer you’ve booked is free you will be able to log on to it up to 15 minutes before your booked start time. You will get logged out when your daily 60-minute computer time allowance has been used up.
Make sure you arrive at the library in good time because if you arrive 10 minutes or more late, your computer booking will have been automatically cancelled and someone else may be using that computer. Additionally 10 minutes of your day’s allowance of computer time will have been used up and you will only have 50 minutes computer time left for that day.
Making a booking does not guarantee you time on a computer if the library is experiencing technical problems:
  • If the computer you booked subsequently becomes broken library staff will do their best to move you to another free computer, but this is not always possible. 
  • Very occasionally the computer booking system (called ‘Netloan’) goes down and library staff have to use a different booking system on a first come, first served, basis until Netloan is working again.
Languages other than English
Each computer has a language bar or icon which allows you to change the on-screen and keyboard language from the default (English) to most other languages and alphabets.
How to Choose and Use Different Languages instruction sheet (opens as a PDF document in a new window).
Please do not remove languages from the computers settings.
Sound
To hear sound please ask library staff for a set of headphones to use.
Adjust the volume by clicking on the Start button, then going to Programs; Accessories; Entertainment; and then clicking on Volume Control. A box with sliders you can adjust will appear.
Saving
You will be able to save to CD/DVD and USB memory stick (see instructions below) otherwise you can save to the library’s public drive.
We recommend that you save a copy of anything important e.g. online tickets, drafts of emails to be sent, so that if anything goes wrong you can retrieve that information. 
Please be aware that the library public drive is cleared out each night so you should only save documents there temporarily.
Also all public computer users in a library have access to the same library drive and therefore to any documents saved to it. Please aware of this before saving documents with personal or sensitive information on to the library public drive. You may want to delete things you’ve saved there from the library’s public drive before you log off.
Using a CD Writer
The following instructions for library CD Writers can be opened as PDF documents (requires Adobe Acrobat) in new windows:
Using a USB Memory Stick
The following instructions for library USB memory sticks will open in new windows:
Printing
Always go to File… and then Print… rather than using the printer icon so that you can select which pages you want to print out (Page Range). Otherwise you may find you have printed out more than you wanted to!
In the Print box select the printer you want to print to – options are usually either …pub black or …pub colour.
Depending upon the model of the printer in the library, you will also be able to select various print options e.g. number of copies, pages per sheet, portrait or landscape orientation, printing on both sides, etc.
We recommend you check with library staff that your printing was successful before you log off your computer session, as occassionally a printer error causes failure to print. Staff will fix the printer so that you can then print successfully.
Your printing is sent to a printer at the staffed library counter where you can go to check, collect and pay for print-outs.
ICT Charges from 10th April 2007 (opens as PDF in a new window).
Using a Scanner
The following instructions for library scanners can be opened as PDF documents (requires Adobe Acrobat) in new windows:
Installing software
Public users are not able to install their own software onto library computers for security and copyright reasons.
 
What if I have questions or problems with booking or using library computers?
Ask library staff if you have any questions about finding computers or particular programmes in the library, computer bookings, logging in, your PIN, headphones for sound, adaptive technology or any other PC problem.
Can I get help learning IT?
Our friendly, trained library staff are available to provide some assistance with the computers, scanners, CD-Rewriters, programmes etc.
Some libraries also hold ‘Peer Support’ IT sessions where a volunteer with IT skills can help you begin to use computers and the Internet. Search our Regular Events to find out which libraries hold these sessions.
There are many courses available to learn IT skills, for example those run by Bournemouth Adult Learning.
You may also find the links on our Useful Websites - IT Skills and Technology pages helpful.
Related information
In summer 2005 we surveyed library customers to find out what they thought of our computer services. Click here to see the results as a Word doc in a new window.
Find Wi-Fi hotspots in Bournemouth through Wi-Fi.comWi-Fi Hotspots Directory or Zone Finder - many hotels, cafes, pubs and bars have Wi-Fi especially in the town centre. The BIC, near Bournemouth Pier, also has Wi-Fi - see their News item from July 2006.

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Computers in Bournemouth Library

Large colourful keyboards and trackball mice for children
Computer with scanner and cd-rewriter


Bournemouth Libraries Logo
Contact details

Bournemouth Libraries
Envelope Icon22 The Triangle,
Bournemouth
BH2 5RQ
Telephone IconTel: 01202 454848
Fax: 01202 454840
Minicom: 01202 454847
Email usEmail: Bournemouth Library
Catalogue


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    Page Updated: 08 Feb 2008