2007
In March 2007, eight Bournemouth libraries (Charminster, Ensbury Park, Southbourne, Springbourne, Tuckton, West Howe, Westbourne and Winton) achieved Matrix Standard accreditation.
The other four Bournemouth libraries (Boscombe, Bournemouth, Kinson and Strouden) gained re-accreditation so now all Bournemouth Libraries are accredited by Matrix.
The Matrix Standard is a national Quality Mark for organisations that deliver information, advice and/or guidance on learning and work. It is valid for three years.
The Matrix Standard inspection involved rigorous testing of the quality of library staff skills and information resources by an external assessor, who visited a number of libraries over four days.
Customers also helped to assess the service and gave feedback to the assessor.We are very grateful to our customers who so generously gave their time to talk to the external assessor.
Gaining Matrix accreditation is a great achievement for the Library Service.
2005
In March 2005, four Bournemouth libraries (Boscombe, Bournemouth, Kinson and Strouden) were put forward for and reached the standard for Matrix accreditation.
Advice and Guidance in Learning and Work
As well as the public enquiry services available from the Bournemouth Libraries, two Librarians at Bournemouth Library are able to offer information and advice on many aspects of learning and work as they have have achieved NVQ level 3 in Advice and Guidance.
For further information...
Please contact Siān Hudson, Senior Librarian Reader Services, The Bournemouth Library, 22 The Triangle, BH2 5RQ Tel: 01202 454848 sian.hudson@bournemouthlibraries.org.uk
See also Bournemouth Libraries' Learning and Work Statement of Service and useful websites for Learning and Work.
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