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3.2 - Active promotion of online applications
3.4 - Online applications update the back office
3.11 - Online application ‘map’
3.16 - Online comments update the back office
5.1 -IT based system for capturing application performance data
SM 1.1 (2«) 30% or more of representations on DPS online
SM 3.1 (2«) 20% or more of applications received online
SM3.4 (2«) 40% or more of application consultation comments received online |