We have developed a Customer Charter for Bournemouth Borough Council's Housing Services to ensure that we provide our customers with services that are excellent, accessible and consistent . This Charter aims to let you, the customer, know what standards of service you should expect from the different areas of our housing service and has been developed in line with Bournemouth Borough Council's overarching Customer Service Charter.

Read the Housing Services Customer Charter.

 If you have any compliments, comments or complaints regarding any service you have received from Bournemouth Borough Council please visit the Compliments, Comments and Complaints pages where you will find an online form to complete.