What is available
The Sheltered Housing Brochure (PDF 5.0mb, 12 minutes to download) details the schemes, facilities and events at each one.
Latest Developments within the service
A new Extra Care scheme has been established at Vale Lodge, Vale Road, Boscombe. This new proposal is in association with Bournemouth Teaching Primary Care Trust and Community Services. The aim of the scheme is to provide services directly within the community and provide 'a home for life'.
The role of the Sheltered Housing Officer
The Sheltered Housing Officer's role is to provide the first point of contact for tenants, relatives and professional services for our tenants.
The officer maintains and reviews the tenant support plan, which is used to record and monitor the services that are provided to our tenants.
Who do I contact?
For information about the Sheltered Housing Service, please contact our officers as follows:
Or in writing or person to:
The Sheltered Housing Manager
Sheltered Housing Office
Rear of 23/25 Knole Road
Bournemouth
BH1 3SY
Supporting People
Please click the following link to access the Supporting People web page.
Performance Management and Benchmarking of Services
Publishing key information regarding how well the service is performing will be displayed here in the near future. Sheltered Housing is currently creating links with other Sheltered Housing providers in order to compare and contrast the services we are providing.
A Tenant-Focused Service
The service is currently undergoing a review with the views of tenants having an impact upon future service delivery.
At present we have one lead tenant. We are also actively encouraging each scheme to form a recognised tenant association with the objective of providing a continuing customer focused service with a lead tenant representing each scheme.
Tenant Participation
Residents are encouraged to form their own residents' association to assist in arranging social and scheme events, together as acting as a tenants' voice to shape the future development and implementation of the service.
Recently Formed Residents' Associations
| Category One |
Category Two |
| Ivy House |
David Trenchard House & Fairmead Court |
Bournemouth Line of Emergency for Every Person
The BLEEP service is often used by our sheltered tenants as a means of reassurance and assiatance in the case of an emergency. You can access the BLEEP web page for more information.
We hope this information has been useful. If you require it in another language or format such as large print or audio please contact us as follows:
Housing Landlord Services
Unit 4 Dalling Road
Poole
BH12 1DJ
Tel 01202 458331
Fax 01202 458332
Minicom 01202 454728
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