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We are keen to receive feedback from service users, providers, referrers - in fact anyone who has links with the Supporting People programme in Bournemouth.
Feedback can include positive comments where we are performing well, and also any suggestions for improvement.
If you have any comments you would like to make about Supporting People, please contact us at
Supporting People Team
Room 106
Third Floor
Town Hall
Bourne Avenue
Bournemouth
BH2 6DY
Tel: 01202 458929
or email us at supporting.people@bournemouth.gov.uk
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We are committed to dealing with complaints as quickly and effectively as we can. Download our Complaints Leaflet.
Any of the following can make a complaint:
- Service users
- Their families, friends or representatives
- Service staff
- Members of the public
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If you are a service user or a representative of a service user and you have a complaint about the service being provided you should first approach the Service Provider using their complaints procedure.
If the complaint is not resolved to your satisfaction then you can bring the complaint to the attention of the Supporting People Team, either verbally or in writing, using the contact details on the back of this leaflet.
Members of the public or service staff should approach the Supporting People Team directly.
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If you wish your complaint to remain confidential we will respect that. However the Team cannot always act on anonymous complaints.
There may also be some types of complaints where we would be unable to maintain complete confidentiality — for example where a person is at risk of harm.
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If you would like some help or support to make a complaint then you can get help from any of these people:
- Your social worker or CPN
- A family member or friend
- A service user group
- An advocacy worker
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We will write to you to acknowledge that you have made a complaint and will advise you of the response from the service provider within ten working days.
We will keep you informed of the progress of the investigation by writing to you every ten working days after that until the complaint is resolved.
If you are unhappy with the outcome of a complaint we have investigated you can take the matter to the Supporting People Commissioning Body at the address below:
Chair of the SP Commissioning Body
Room 42
First Floor
Town Hall
Bourne Avenue
Bournemouth
BH2 6DY
Tel: 01202 458929
If you are still unsatisfied with the outcome, you can take the matter to the Chief Executive of Bournemouth Borough Council.
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Any complaints about the Supporting People Team should be made directly to:
Head of Adult & Community Support
Room 97
Third Floor
Town Hall
Bourne Avenue
Bournemouth
BH2 6DY
Tel: 01202 458722
View the full Supporting People Complaints Policy .
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