Please click onto the letters below to jump to that specific section within the glossary:
A B - C D - G H – O P- R S U - V
Accommodation Based Support Services
Housing related support ‘tied’ to particular accommodation (as opposed to floating support).
The procedures that are in place to record and report financial transactions are appropriate and carried out effectively. This includes accounting principles, procedures and timescales, and depreciation methods.
A process for assessing the viability and competence of an organisation, and formally recognising their ability to provide housing-related support services.
The body (Bournemouth Borough Council), which receives the Supporting People Grant and administers contracts for Supporting People services on behalf of the Commissioning Body.
Services provided in short- or long-term accommodation with support provided to a small number of adults (usually less than 4) in a family home. Most adult placements are part of an Adult Placement Scheme with individual service users being placed in the family home of a Scheme approved Adult Placement Carer.
The Body that an Administering Authority would enter into a contract with and hence would be subject to a Service Review. Schemes are managed either by a local authority or independent (profit making or non-profit making) body, and are responsible for recruiting, assessing, training and supporting Adult Placement Carers; for taking referrals, matching and placing service users; and for supporting and monitoring placements.
Literally ‘speaking on another persons behalf’. In the context of Supporting People groups or individuals who help service users to ensure their views are heard.
Accounts showing the historical performance of the business, incorporating a profit and loss account and balance sheet. Compiled on an annual basis in line with the company’s financial year.
Accounts compiled to the last available quarter if the full year has not yet been reached.
Sharing-out of overheads between services in order to establish the full cost of service provision.
An evaluation/rating or appraisal of the needs of a service user.
All companies (sole traders/partnerships excluded) are required to file audited accounts at the end of the company’s financial year. The format of the accounts depend on the size of the company but must include a profit and loss account, a balance sheet, an auditors report and notes to the accounts. The audit report includes information regarding the management of the business, and that the accounts are a ‘true and fair’ reflection of activities. An ‘unqualified’ report shows that there are no major concerns.
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Contract Monitoring
Request to the bankers to provide information regarding the conduct of the provider’s business affairs, i.e. management of its account(s), overdraft agreements, risk of insolvency etc.
A duty on local authorities to review the services they provide for local people and improve them by the best means available by Challenging, Comparing, Consulting, and Competing.
The purchase of short-term (less than 2 years) support services for more than one person, based on the capacity of the scheme, less an allowance for voids.
A contract for a support service, which is usually long-term or permanent, e.g. sheltered housing. Grant payments to the provider will vary, depending on how many people receiving the support service qualify for the subsidy at any given time.
Black, Minority and Ethnic.
A plan of expected income and expenditure.
A plan that considers all aspects of the business: Mission Statement; SWOT analysis; financial projections and realistic business assumptions.
Communities & Local Governement (CLG)
The Central Government department that manages the Supporting People programme (previously ODPM)
The body responsible for the Supporting People Strategy and the commissioning of housing-related support services, which are funded through the Supporting People Grant. It is made up of representatives from the Council, Health (the Primary Care trust) and the Probation Service. The CB delegates the day-to-day administration of the Grant to the Administering Local Authority through the Supporting People team.
The regular process undertaken by Administering Local Authorities to ensure that providers comply with the requirements of the contract and are performing effectively. This is an important process as it provides regular information to update authorities’ understanding of the quality and effectiveness of Supporting People services. Unlike the service review, which happens periodically and cannot provide authorities with a more immediate understanding about improvement of services, the contract monitoring process enables Administering Local Authorities to intervene to improve performance so that less work is required at the review stage.
A group that oversees the development of the Supporting People strategy and makes recommendations to the CB.
A group established to consider cross authority issues, the migration of vulnerable service users between local authority areas and the need for cross authority provision. Bournemouth is in the Wessex Cross Authority Group comprising Poole, Dorset, Somerset County and Bournemouth.
Services which are designated by the Office of the Deputy Prime Minister as providing support to Service Users originating from another Administering Local Authority’s area.
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Diversity refers to the need for services not to exclude particular groups within the community e.g. people of particular gender, ethnic background or age (unless the service it targeted at a specific group e.g. older people or women fleeing domestic violence). Services receiving Supporting People funds should embrace the varied and diverse nature of the populations that they seek to serve and ensure that services enable people to be open about and proud of their own identities
The team responsible for the treatment programme for people with substance misuse problems.
A list of measurable requirements, which define the Service Users that the service is intended to support.
Sheltered housing for older people with enhanced levels of support and care.
Abbreviation for Fairer Charging for Home Care and other Non Residential Social Services. This is the statutory guidance issued by the Department of Health, which governs the locally set charging policy for Supporting People funded services.
Support that is not tied to any particular property and can be provided to tenants and owner-occupiers regardless of where they live and which ‘floats off’ when no longer required.
Older people who are physically disabled or frail (ODPM definition).
A document that outlines whose responsibility it is to govern the organisation, their accountability and legal responsibilities, and rules of governance (this includes type, frequency and quorum of meetings etc.). The following are examples:
· Trust Deed – Charities
· Memorandum and Articles of Association - Limited Companies, Charitable Limited Companies, and Industrial and Provident Societies
· Partnership Agreement – Partnerships
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Organisations that assist vulnerable people to repair, improve, maintain or adapt their homes.
Support services provided in order to enable people to maintain their accommodation and maximise their independence. More particularly defined in the Bournemouth Supporting People Eligibility Criteria.
A group that brings together all the parties with an interest in or who are affected by the Supporting People Programme. In Bournemouth the Inclusive Forum is the Bournemouth Housing Forum.
A set of accounts that focus on a specific area, providing analysis and the ability to measure actual performance against budget/forecast. These accounts are produced periodically, ideally monthly.
The processes that are in place to ensure that monies are being properly utilised and accounted for.
An assessment of the housing-related support needs of vulnerable people within the various client groups in the local authority area.
Costs not incurred as a direct result of the service provision, but incurred indirectly; e.g. Management costs, Finance Dept costs, office costs etc.
Exemption from the need to evidence part of the accreditation process because accredited in that area by another recognised body.
Specific information used in a planned way to measure and assess performance.
Quarterly information returned from service providers to the SP team. The information includes staffing, occupancy and outcomes for service users.
Includes:
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Washing
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Bathing and showering
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Cutting nails
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Brushing teeth
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Dressing and undressing
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Shaving
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Managing menstruation by checking and changing sanitary towels
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Feeding
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Application of creams
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Insertion of contact lenses
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Haircutting and colouring
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Toileting
Where the future placement of a Service User has been organised with their agreement. Where a move has been arranged in advance after consultation with the Service User. This move would be a positive and appropriate one for the service user.
A publicly acceptable procedure for providing a service, which defines the relationship between staff and service user. Socially acceptable boundaries between staff and Service Users.
The Supporting People assessment framework issued by the ODPM against which support services are reviewed.
Non profit-making organisations formed to provide affordable housing and registered with the Housing Corporation, usually a Housing Association.
Financial statistics that provide an indication of an organisations performance over a given period.
The identification of risks and the measures necessary to minimise them.
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A process through which the SP team assess the quality, performance, strategic relevance and value of all services commissioned through the programme.
A summary of the service the provider intends to provide and how it will be delivered.
Individual support providers who are not working for a charity, housing association, limited company or other type of organisation but are working for themselves, often in their own home and not employing any housing-related support staff. Examples are supported lodgings or adult placements where there is no overarching organisation.
The evaluation to assess whether or not the service meets the strategic needs of the area and meets a local demand.
The term given to the Supporting People programme post 31st March 2003.
A legally binding document between Supporting People and the service provider, which is issued once a satisfactory review has been completed and the provider organisation has been accredited.
The identification and recording of all the housing-related support services provided in the local authority area.
An agency, organisation or individual that is contracted to provide housing-related support.
The sum of money paid to the Administering Local Authority by ODPM, from 1st April 2003, for the purpose of funding housing-related support services. The funding previously came from sources that have now been replaced by the Supporting People Grant.
To risk assess a business, considering its Strengths, Weaknesses, Opportunities and Threats.
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A circumstance whereby a service user is moved-on without consultation. Such a move, which has not been properly planned, may be the result of a negative situation such as eviction.
A visit by the Administering Local Authority to check whether the services being provided meet the standards they are required to deliver.
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