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Care At Home


What is care at home?

If you have difficulty with day to day tasks but want to stay living at home, care staff can visit you to give the support you need. They provide personal and practical help to enable you live safely and independently. This may include support to:

  • get up and go to bed
  • wash
  • dress
  • go to the toilet
  • prepare and eat a meal.

Who is care at home for?

It is for people who need help to live at home. You may be elderly, disabled or have a long term illness. You can ask us to assess your needs |to see if you are eligible|. This involves talking to you about the care you need. 


To apply for an assessment of your needs

Contact Bournemouth Care Direct (see panel for details) or complete our online form|. You may ask a friend or relative to contact us on your behalf if you prefer.


How much does it cost?

There is no charge for assessing your needs or providing advice and information to help you.
If you are eligible for social care, you may be offered a personal budget for your care. We assess your finances| to find out how much you need to pay| towards the care, and make sure you are receiving the benefits you are entitled to.



Organising and paying for your own care at home

You may choose to arrange your own care at home from a private provider, without involving us. When you contact a home care provider, make sure they offer a high standard of service, with trained staff who can provide the care you want. Be specific about the kind of help you need and don't hesitate to ask questions. Here are the sort of questions you could ask|.


How do I check the quality of service providers? 

  • Choose a provider who is registered and inspected by the Care Quality Commission (CQC) They check services meet government standards for care, and publish reports on their findings.
  • Check our list of suppliers. These meet our high standards. We work with CQC inspectors and social work teams to monitor their services. Find out how  we do this.
  • Check the Social Care Commitment website. You can see which providers and employees have promised to provide high quality services to people who need care and support.   

Other support to live at home independently

Adapting your home|


Reablement to regain lost skills and confidence|

Careline alarm service|| Information and advice website and directory for adults living in Bournemouth, Poole and Dorset.

Care Advisor service funded by us and provided by Help and Care|


Related Information


Postal Address Bournemouth Care Direct,
Customer Services Centre,
St Stephens Road, Bournemouth, Dorset
Telephone Number 01202 454979
Fax Number 01202 454975
Email address Care Direct
Out of Hours Telephone Number

Out of Hours:
01202 657279

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