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Care At Home


About home care

Home care provides care and support to enable you to live safely and independently at home.


Who home care is for

Home care is for people finding it difficult to manage at home because they are:

  • older

or have a

  • physical disability
  • mental health illness
  • learning disability or
  • care for someone who is older or disabled.

How home care can help

Home care offers personal and practical support to meet your needs. It may include help to:

  • get up and go to bed
  • bath or shower
  • go to the toilet
  • prepare meals
  • eat and drink.

How to apply

You can get in touch with Bournemouth Care Direct or ask a friend or relative to contact us on your behalf. Contact details are on the back of this leaflet. A Care Manager or Social Worker visits you at home to talk about your needs and how they can be met. We call this an assessment of need.



There is no charge for the assessment. If home care can meet your needs, we visit you again to assess your finances to find out how much you need to pay towards the care. This is called a financial assessment. We also check you are receiving the benefits you are entitled to. The charges are reviewed each year.


How the care is provided

An amount of money is set for the care you need. We call this a personal budget. You can:

  • ask us to use the personal budget to arrange the care you need with an agency we have a contract with or
  • have the money as a direct payment and arrange the care yourself.

If you:

  • prefer to make your own care arrangements or
  • your needs are not eligible for our support or
  • your funds mean you do not qualify for financial assistance

you can arrange and fund your own care at home from an agency


Organising and paying for your own care at home

You may choose to arrange your own care at home from a private provider, without involving us. When you contact a home care provider, make sure they offer a high standard of service, with trained staff who can provide the care you want. Be specific about the kind of help you need and don't hesitate to ask questions. Here are the sort of questions you could ask|.


How do I check the quality of service providers? 

  • Choose a provider who is registered and inspected by the Care Quality Commission (CQC) They check services meet government standards for care, and publish reports on their findings.
  • Check our list of suppliers. These meet our high standards. We work with CQC inspectors and social work teams to monitor their services. Find out how  we do this.
  • Check the Social Care Commitment website. You can see which providers and employees have promised to provide high quality services to people who need care and support. 


Other support to live at home independently

Adapting your home|


Reablement to regain lost skills and confidence|

Careline alarm service|| Information and advice website and directory for adults living in Bournemouth, Poole and Dorset.

Care Advisor service funded by us and provided by Help and Care  |


Related Information


Postal Address Bournemouth Care Direct,
Customer Services Centre,
St Stephens Road, Bournemouth, Dorset
Telephone Number 01202 454979
Fax Number 01202 454975
Email address Care Direct
Out of Hours Telephone Number

Out of Hours:
01202 657279

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