Pay your Penalty Charge Notice

Pay your Penalty Charge Notice Online| - Please click to Pay your Penalty Charge Notice

 

Frequently Asked Questions : 

Does my payment show on the ticket on the same day that I make payment?|

How do I get a receipt to show that my payment was successfully made?|

How can I confirm that the payment has been successfully taken if I haven’t got a printer?|

Can I pay a Penalty Charge Notice on the website on the day it was issued to the vehicle?|

When am I entitled to pay at the discounted rate?|

Are there any other methods of payment available other than paying using the website?|

Are all credit/debit cards taken?|

Can I pay the Penalty Charge Notice and then afterwards can I challenge the issue of the ticket?|

I do not have all the money required to settle the Penalty Charge Notice in full?|

 

If your case has been exported to either Equita or Newlyn bailiffs please see Paying if case at bailiffs| for further details.

 

 

Does my payment show on the ticket on the same day that I make payment?

 

No - Please note that when you pay your Penalty Charge Notice on line it will not be assigned to the ticket details held until the next working day.

 

How do I get a receipt to show that my payment was successfully made?

 

A confirmation page can be printed when using the web to make a payment

 

How can I confirm that the payment has been successfully taken if I haven’t got a printer?

 

To confirm a payment has been successfully made you could contact the office for a verbal confirmation on telephone number 01202 454721

 

Can I pay a Penalty Charge Notice on the website on the day it was issued to the vehicle?

 

No - The Penalty Charge Notice is only uploaded onto the system at the end of the Civil Enforcement Officers shift. Please therefore revisit the website to make payment after 10am the following day after it was issued to the vehicle.

 

When am I entitled to pay at the discounted rate?

 

For contraventions captured by the camera car Penalty Charge Notice references that begin BB88 the discounted period (50% of its original cost) is applicable for 21 days.

 

For all other issued Penalty Charge Notice a payment at the discounted rate can be made within 14 days of the date of the Penalty Charge Notice. The ticket can be paid at a 50% reduction of the full cost of the ticket.

 

Please note that day one of the 14/21 days is the day it is issued to the vehicle.

 

Are there any other methods of payment available other than paying using the website?

 

Yes - Payment can be made by telephone by calling our automated telephone service:

0845 658 2400 (Available 24 hours a day, 7 days a week)

 or by telephoning us on 01202 454806 during office hours.

Telephone Office hours are:

Monday- Thursday 08:30am – 5:00pm 

Friday 8:30am-4:30pm

Outside of these times the Automated payment line is only available please accept our apologies for any inconvenience this may cause

 

Alternatively payment can be made using cash, credit/debit card, cheque, postal order at the

Customers Service Centre, Town Hall, St Stephens Road, Bournemouth, BH2 6EB. 

The Customer Service Centre is open:

Monday- Thursday 09:00am – 4:30pm

Friday 9:00am-4:00pm.

 

Are all credit/debit cards taken?

 

No - Electron cards are not accepted using the automated payment line. American Express/Diners Club credit cards are not accepted by the Council at all.

 

Can I pay the Penalty Charge Notice and then afterwards can I challenge the issue of the ticket?

 

No – A payment received for a Penalty Charge Notice closes the case as liability for the ticket has been accepted by the owner/keeper/driver of the vehicle. Therefore you cannot challenge a case closed. You should therefore consider carefully if you wish to pay or challenge the issue of the Penalty Charge Notice.

 

I do not have all the money required to settle the Penalty Charge Notice in full?

 

It is not Council policy to allow payment in instalments. No payment plans can be set up and no income and expenditure forms can be issued to access your ability to pay the Penalty Charge Notice.

 

It should also be noted that any amount received by the Council that does not satisfy the Penalty Charge Notice in full will not prevent the Penalty Charge Notice progressing in line with normal Penalty Charge Notice procedure.