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Bournemouth Borough Council, as Highway Authority, maintains more than 20,000 streetlights, illuminated signs & bollards throughout the Borough to ensure that we reduce the risk of accidents at night, improve public safety and conserve energy on a continuous basis.
These services are achieved by a maintenance and inspection programme, which covers the vast majority of streetlights within the Borough.
Please note, the Council as Highway Authority has a duty of care to maintain public lighting in working order where it is provided. It does not have an obligation to provide lighting.
The Council has installed a computer streetlighting inventory system, which stores data relating to all the streetlights and illuminated signs across the Borough and links to our local contractor’s offices.
The computer software provides local offices with up-to-the-minute information on all streetlights, but we nevertheless still rely on light failure and damage reports received from the public, so we would ask you to report any faulty or defective streetlights using the online form or the contact details as shown in the Contact Us| section below.
Throughout the year, night inspections are completed approximately every 28 days to check that streetlights and illuminated signs are operational.
Notwithstanding the above mentioned night inspections, we aim to deal with your faults promptly and within the following response times:
Attend the site within five working days and repair or report more extensive repair or supply cable fault. In these cases repairs may take an additional 10 to 28 days to correct. Where there is an electricity supply fault, which is the responsibility of Scottish and Southern Energy plc|, the repair of these faults may take an additional 10 to15 days to correct.
During office hours we aim to attend the site within an hour and outside office hours within two hours. Outside office hours please do not use the lighting fault line. Instead please telephone our Out of Hours emergency service on (01202) 451199.
Bournemouth Council also completes the following operations to keep all streetlights and illuminated signs fully operational and electrically safe:
Every 24 months we carry out a visual, electrical, structural and mechanical inspection to make sure that the lights are in safe working order as well as cleaning the lantern.
Bollards are cleaned twice each year with lamps changed annually.
Lamps are routinely replaced en block, every two or four years, depending on the type of lamp.
All illuminated street furniture has a certified electrical test carried out every 6 years to comply with B.S.7671 Requirements for Electrical Installations.
In designing and approving street lighting schemes we take into account the following:
All electricity used for powering the street lighting in Bournemouth is provided from renewable resources (100% Green).
Bournemouth Council still has installed 27 lighting units powered by gas. These are situated in the conservation area of Throop and one in the town centre. These units are maintained weekly as many of the units are still operated by a clockwork mechanism to turn on the gas.
To enquire about streetlights or report streetlighting faults you can either use our Fault Reporting form|, or email us at email@example.com| or telephone following the steps below:
Town Hall Annexe
St Stephen’s Road
Out of Hours:
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