Bournemouth Council

Children's Information Service

We provide free, impartial information and advice on childcare, children’s centres, early education, funding and family support within Bournemouth.

We are part of the Customer Services Team and are committed to providing parents and carers with relevant and tailored information to assist with everyday family life.

Our friendly team are here to help you make the right choices for your family and can provide support and information on:

  • Childcare in Bournemouth including childminders, day nurseries and pre-schools
  • Early Education Funding and how to access this for your two, three or four year old
  • Local children’s centres activities for parents and carers with under fives
  • Childcare for school aged children including breakfast, after school and holiday clubs
  • Tax credits and childcare vouchers to help with the cost of registered childcare
  • The average costs for each of the different types of childcare
  • Starting school and how and when to apply for a place
  • Services for children with special educational needs
  • Local parent and toddler groups
  • Family support services

For a warm welcome and helpful advice, please do get in touch by phone, email or if you prefer, pop in and see us.

Helpline opening hours:

Monday to Thursday – 8:30am to 5:15pm 
Friday – 8:30am to 4:30pm

Drop-in Centre opening hours:

Monday to Thursday – 9am to 4:30pm 
Friday – 9am to 4pm

Customer Service Centre
Town Hall
St Stephen’s Road
Bournemouth BH2 6EB
01202 456222 

Search for childcare in your local and surrounding area on our FACTS website

Out of area support

Alternatively, for childcare and support outside of Bournemouth, please contact either:

Dorset Family Information Service
Grove House
Millers Close
Dorset DT1 1SS

01305 221066


Poole Family Information Service
Dolphin Centre
Poole BH15 1SA

01202 261999     


Contact Us


General Enquiries

01202 451451


Customer Services Centre

St Stephens Road


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