• What we do:
  Our principal activities are to provide a range of local government services to local people, businesses, visitors and local organisations. Our privacy policy covers the website of Bournemouth Borough Council.

• Providing visitors with anonymous access:
  Visitors can access our homepage and browse the Council website without the requirement of logging on using a unique personal login. The Council website does not enable its visitors to communicate with other visitors or to post information to be accessed by others.

• Automatic collection of information:
  All personal information collected on the website will be used for the purpose of delivering the service for which the information was supplied. In addition, the information may be used to make you aware of new or improved services available from us, unless you refuse us permission to do so.

We will not sell, share or rent any part of your information collected on the website to third parties in any way, unless stated on the web page at the point of collecting information from you, or as outlined in our policy statement, or as required by law.

A "cookie" is a small file stored on your computer by a web site that assigns a numerical user ID and stores certain information about your online browsing. Bournemouth Borough Council only uses "cookies" to ensure the integrity of transactional processes on our web sites. No personal information is retained and the session identification number automatically assigned to you when you use our web site is deleted at the end of the transaction.  If you would like to control the access of cookies on your computer, please refer to the AboutCookies.org website for instructions on this for a number of Internet Browsers widely used today.

• Disclosure and visitor choice:
  Information may on occasion be collected from users when completing an online form, consultation or feedback form as part of a service provided by the Council.  The information provided by you via these services will be acted upon and used exclusively for providing you with the information or service which you have requested and will not be shared with any other organisation. In some circumstances this may involve contacting users to reply to the issues raised.

• Confidentiality and Security:
  Access to all our user’s information is restricted and as such only employees who need the information to perform a specific job are granted access to personally-identifiable information. The servers that we store personally identifiable information on are kept in a secure environment. On occasions the collection of data may include bank or credit card details associated with the payment of services the Council provides. Any payment information is passed directly to the banks for processing and we do not hold that information. All employees and data processors who have access to, and are associated with the processing of personal data are obliged to respect the confidentiality of our visitors personal data. The Council is also fully committed to compliance with the Data Protection Act 1998.

• Access to the personal data we may hold about you:
  You have a right of access to personal information we hold about you. This is usually referred to as 'subject access rights'. For more information about this please follow the link to the following page: Subject Access Requests.

The leaflet ‘Our Commitment to you and your rights’ will help to provide further information about how we protect your personal information.

For further information about Data Protection please email information.compliance@bournemouth.gov.uk