How care is provided?
Care in your home may be provided by:
- Social Services directly through their Home Care Service
- other agencies working on behalf of Social Services to the same standards
We can send you a weekly programme of care detailing:
- the agency providing the service
- the name(s) of the staff who will provide the care
- the planned arrival time(s)
- which task(s) you will receive assistance with.
This is called a 'Care Plan'.
The home care assistant will usually arrive within 15 minutes of the time specified.
Sometimes it may be necessary to change the time of a visit or ask a different person to call. Whenever possible you will be given 24 hours notice of any changes.
If you need to make a change to your care plan please let the care agency office know as soon as you can and at least 24 hours in advance of the planned visit.
Changes in Your Needs
If your situation changes contact Social Services so that a new assessment of your needs can be undertaken.
Reviewing your needs
At least once a year Social Services will meet with you and your carer/s to review your needs.
Service User Guide
Click here if you'd like to read the guide for people receiving a home care service from Bournemouth Social Services.
Home Care Assistant Rules and Guidance
Click here if you'd like to read the Rules and Guidance document for Bournemouth Council home care staff. 
