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Freedom of Information Request: Applican Satisfaction Form

Forename		Surname
Our Ref		Date Request made:

1. Who did you have contact with during your recent request?

2. On a rating 1-5 (1=Very Good, 2=Good, 3=Satisfactory, 4=Less than Satisfactory, 5=Poor), how did we do in the following areas?
	Very Good	Good	Satisfactory	Less than Satisfactory	Poor
A. Quality of Service provided?	1	2	3	4	5
B. Timely acknowledgment of request	1	2	3	4	5
C. Timeliness of information provided	1	2	3	4	5
D. Notification of progress	1	2	3	4	5
E. Quality of Information provided	1	2	3	4	5

3. If you marked any question in part 2 Less than Satisfactory or Poor please give your reasons:

4. If any of the information was withheld, were you told which exemptions had been applied to the information?

5. Did you receive the information within the 20 working day deadline? If not, were you advised about the delay and kept informed about the progress?

6. Before you made your request did you look at the Council's Publication Scheme or search the Council's website to try to find the information you wanted?

YesNo

7. Is there anything we could have done to improve the service provided?

8. Please give any further comments you would like to make

Bournemouth Borough Council has a policy to promote Racial Equality. Everyone, whatever their race, colour, ethnic or national origin, receives equal treatment from the Council. To ensure we do this we need to know about the race or ethnic origin of the people who comment on our service. For this purpose, please indicate your ethnic origin in the boxes below.

Please select one:

White British	White Irish	White European	White Portuguese	White Eastern Europe	Any Other White
Asian Indian	Asian Pakistani	Asian Bangladeshi	Any Other Asian
Mixed White & Black Caribbean	Mixed White & Black African	Mixed White & Asian	Any Other Mixed
Black or Black British Caribbean	Black or Black British African	Any Other Black
Chinese	Korean	Any Other Ethnic

Thank you for taking the time to give us your comments. Feedback is an important part of making sure we give you the excellent service we strive for.

The information we collect will be used for the purposes of monitoring the quality of our responses to requests for information that we recieve under the Freedom of Information Act. It will not be used for any other purpose. The information you provide to the Council will be held in compliance with the Data Protection Act 1998. If you want to see a copy of the information held about you, you can apply to the Council's Data Protection Officer. For further information, please ask for a copy of the Council Leaflet 'Our Commitment to you and Your Rights'.

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Contact details

Bournemouth Council
	Town Hall, Bourne Avenue Bournemouth BH2 6DY
	Tel: 01202 451451
	Fax: 01202 451000
	Minicom: 01202 454728
	Email: Enquiries