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We protect, advise and support law-abiding businesses. 
It is our job to tackle unfair or illegal trading practices within the Borough of Bournemouth.  By discouraging and taking swift action against "Rogue Businesses" or "Cowboy Traders" and any commercial activity which endangers its customers or disregards the law, we protect residents, legitimate businesses and visitors to Bournemouth.
 
Our service areas covered include :-

• Metrology (e.g. weights, measures and scales)
• Fair Trading (e.g. misleading prices, misdescribed items)
• Consumer Safety (e.g. toy safety, electrical safety)
• Food (e.g. food standards, labelling)
• Petroleum (e.g. licensing, storage)
• Our Business Advice service is pleased to help Bournemouth businesses with advice about the consumer law. Our "business-friendly" enforcement policy aims to encourage and promote fair trading, by assisting honest traders to 'get it right first time' and avoid costly mistakes.

Consumer Advice

To get advice or to give information about a Bournemouth based trader, contact Consumer Direct, the national consumer advice body.  They provide clear, practical, advice on a wide range of consumer issues. The advice given is free and you can call as many times as you need to.
Call Consumer Direct on 08454 04 05 06 or visit their website which has a facility for sending an email to get advice, find out your rights or make an enquiry.  The website also provides helpful template letters and advice leaflets.
 
Trader and consumer guidance is also available from Trading Standards Central.
 
If you want to contact us, electronically or otherwise, with a complaint or query, click on Contact Trading Standards and read the information on that page. We look forward to hearing from you!