How We Assess Your Needs

We assess your needs to find the best way for us to give you support

How we assess your needs

One of our team visits you, either in your home or if you are in hospital, we visit you on the ward. If you would like to have a friend or carer with you when we come that's fine, we'll talk about:

  • What you can do for yourself at home
  • What you are able to do with some help
  • What help you feel you need 
  • How help can be provided

If your carer needs some help providing care for you they can have their needs assessed separately.

Deciding how we'll help

When we talk about your needs, we consider things like the risk of harm or danger you might face and how you can be helped to live safely and independently.

To apply for an assessment of your needs, get in touch with Bournemouth Care Direct .

Who can qualify for services

We have fixed budgets and make sure help is provided to people most in need. There are four bands of needs. These are known as eligibility criteria. We are able to help if your needs have a significant impact on your wellbeing.

If your needs change

If we arrange services for you, we get in touch with you regularly to check that we’re meeting your needs. If, at any time, you find your needs have changed, please let us know. 

If you don't qualify for services

We can still give you advice and information to help you, this may include information about other organisations that can help. If you find you become less able to cope at home, you can ask for another assessment.

Contact Us


Bournemouth Care Direct

01202 454979


Customer Services Centre

St Stephens Road


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