Careline Service Standards

Our team are trained professionals who provide support according to the needs of each individual

Bournemouth Careline is regulated by the Telecare Services Association (TSA)

  • We answer 97.5% of calls within 60 seconds
  • We follow up all Careline enquiry calls within 2 working days
  • We complete urgent installations within 2 working days
  • We complete standard installations within 5 working days
  • We complete urgent repair visits within 2 working days
  • We begin standard repair visits within 5 working days
  • We respond to any complaints/ compliments/ comments within 5 working days
  • We update your Careline record annually