Our Team And Service Standards

Our team are trained professionals, able to offer support according to each person's needs

Bournemouth Careline is regulated by the Telecare Services Association(TSA)


  • answer 97.5% of calls within 60 seconds
  • follow up all Careline enquiry calls within 2 working days
  • complete urgent installations within 2 working days
  • complete standard installations within 5 working days
  • complete urgent repair visits within 2 working days
  • begin standard repair visits within 5 working days
  • respond to any complaints/ compliments/ comments within 5 working days
  • update your Careline record annually

Annual Report