Has Your Bin Been Missed?
Let us know if you need us to pick up an extra load on our next scheduled collection date or if you’d prefer us to collect your rubbish sooner
Our waste collection teams are out emptying bins from 5am until 9pm every weekday. Please make sure you put your bins out before 5am on your collection day or the night before and bring them in after they have been collected. Make sure your bins can be clearly seen by our collection teams and aren’t blocking the pavement.
Check you have put your bin out on the correct collection day
As part of the new collection service, we now collect your Big Bin (recycling) and Little Bin (rubbish) on alternate weeks.
If your bin was out on time and hasn’t been emptied by the day after your normal collection, let us know by reporting it.
If your recycling bin hasn't been collected because it has things in it that can’t be recycled, then we will put a yellow sticker on your bin and it will not be emptied until your next rubbish collection day.
The list below shows roads where we haven't been able to collect because of operational problems. We know these bins haven't been collected so you don't need to tell us about them.
The following roads have been missed due to roadworks and will be collected as soon as possible:
Holdenhurst Village Road
Manor Farm Road
There are no roads to report.
Food waste containers may not be collected at the same time as refuse. Please leave food containers out visible for collection until 9pm every weekday even if the refuse bin has already been collected.
Do not be alarmed if you see food waste being deposited into the back of the vehicle, rather than the separate pod. We now have separate vehicles collecting food waste only in some instances. These are single-stream collections with only food waste on board.
If you think your garden waste bin/s has been missed, please check the following before reporting it:
- Have you registered for the 2017 service?
- Have you put the 2017 sticker we sent you onto your bin?
- Have you put it out on the correct collection day?
- Are you putting it out for collection at the registered address i.e. not a different road to the rear of the property?
We are having ongoing problems emptying bins on Stanley Road due to parking on double yellow lines. This illegal parking is blocking our rubbish and recycling trucks from entering the road and emptying bins. If you live on Stanley Road and your bin isn't emptied on your normal collection day please leave it out and we will return and attempt collection again.