Getting A Food Hygiene Rating For Your Business

Get a hygiene rating by applying for an inspection

Ratings are given to places where you can eat or buy food, in accordance with the National Food Hygiene Rating Scheme.

Bournemouth used to have its own scheme with Gold, Silver and Bronze certificates, but this has now been replaced by the National Scheme.

Not all businesses need a rating. Some businesses, for example a newsagent selling sweets, are so low risk to people’s health they’re not included.

How a hygiene rating is worked out

We inspect a business to check that it meets the requirements of food hygiene law.

At the inspection, our officer will check:

  • How hygienically the food is handled.
  • The condition of the buildings.
  • How the business manages and records what it does to make sure food is safe.

Our officer then rates the business from 5, for very good, to 0 – which means urgent improvement is required. Depending on the risk, the officer can shut down your business.

We let you know what improvements need to be made and what action you can take to improve your hygiene rating. 

Request a re-visit

As the food business operator of the establishment you have a right to request a re-visit for rescoring, if you have acted on the officer's suggestions to improve your food hygiene standards. 

A business has the right to make unlimited rescoring revisit requests between inspections.

When you request a rescoring visit, you must provide written details of the improvements you have made, including supporting evidence where appropriate.  

We consider whether you have provided enough evidence of the required improvements, we then make an unannounced visit within three months.

You will receive a ‘new’ food hygiene rating based on the food hygiene standards found at the time of the re-visit. Please be aware that your rating could go up, down or remain the same.

How to appeal

If you think the rating for your business is unfair or wrong, use our appeal form to let us know.

'Right to Reply'

As the food business operator of the establishment you have a ‘right to reply’ in respect of the food hygiene rating given following your inspection.

The purpose is to enable you to explain subsequent actions that have been taken to make the improvements as detailed in the inspection letter, or to explain mitigation for the circumstances at the time of the inspection. The 'right to reply' is not for making complaints or for criticising the scheme or food safety officer.

Your comments are reviewed by the food safety officer and may be edited in order to remove offensive or defamatory remarks before being published online and displayed together with your food hygiene rating at food.gov.uk/ratings.

There will be a statement at food.gov.uk/ratings that will highlight that the accuracy of your comments has not been verified by local authority officers.

 

Contact Us

Telephone

General Enquiries

01202 451451

Address

Customer Services Centre

St Stephens Road
Bournemouth
BH2 6EB

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