Bournemouth Zone - Taxis and Private Hire Vehicles
Coronavirus (COVID-19): change to service
On advice from the government regarding the coronavirus (COVID-19), we have fully resumed the service, with guidance available on the BCP Council website.
See further information about changes to services.
We license Hackney Carriages and Private Hire vehicles
We make sure that every taxi driver has an excellent knowledge of the area, a good grasp of English and, most importantly, is a safe and cautious driver.
Which taxi is which?
We license both hackney carriage taxis and private hire vehicles.
You flag down a hackney carriage while out in Bournemouth. They can drive you anywhere in Bournemouth for a fare. They’re easily recognisable as they’re mostly a pale yellow.
A private hire vehicle is one that you can book ahead of travelling. A private hire vehicle can’t pick up people along the side of the road. They need to be booked first through an operator.
You can find out about the rules and regulations covering our taxis in our blue book.
Wheelchair Accessible Vehicles – information for drivers
The Equality Act 2010 requires local authorities to identify all vehicles that are deemed to be wheelchair accessible and publish these on a public list to allow people with disabilities easier access to suitable transportation.
The list now published also places the drivers of these vehicles with a legal duty to provide additional assistance to passengers to allow them to travel in their wheelchair where possible. If you drive a vehicle that is on the list and you refuse to provide the required assistance you may be prosecuted and your license may be suspended or revoked.
If you cannot provide the required assistance due to a medical problem, you can apply for a medical exemption certificate, the application form must be completed by your doctor and submitted to the Licensing team for consideration.
View the full list of driver duties.
Hackney Carriage - Maximum Fares & Charges April 2019
Tuk Tuks and Pedicabs
Guidance on licensing a tuk tuk or pedicab.
New / permanent replacement of vehicles
If you wish to register a new licensed Private Hire Vehicle or permanently replace any vehicle already licensed, you are required to complete ‘Notice of Intention’.
Please check with the Licensing office before you purchase the vehicle you are intending to use to ensure it meets our requirements. Do not make assumptions even if the same/similar type of vehicle is already on the fleet, especially in regard to Wheelchair accessible vehicles.
How do I make a complaint about a licenced taxi?
As the licensing authority behind taxis and private hire vehicles in Bournemouth, we want to know if you’ve had a problem please contact us with details of your complaint.
This authority is under a duty to protect the public funds it administers, and to this end may use the information you have provided on this form for the prevention and detection of fraud. It may also share this information with other bodies responsible for auditing or administering public funds for these purposes. For further information, see www.bournemouth.gov.uk/nfi