Who do I contact if I think I’ve been unfairly treated?
Citizens Advice are the national body that collates information for Trading Standards and government monitoring bodies, their Consumer Service number is 03454 040506.
They do not intervene in consumer matters or take action against traders. In many cases their advice will be enough to tell you where you stand and how to proceed. However, where a criminal matter is identified they will pass the information to your local council.
Trader and consumer guidance is also available from Trading Standards Central.