Contact Us

Find out how to get in touch, where our offices are, and how to make a complaint

Coronavirus (COVID-19): change to service

The Bournemouth Town Hall is open by appointment only, with strict social distancing measures in place. No cash payment facilities are available.

We still recommend that you contact us using our online services if possible, rather than visit the Town Hall.

If you are visiting the Civic Centre in Poole today and have an appointment or need to make a delivery, please call the relevant service.

See further information about changes to services.

Our customer service colleagues are working incredibly hard in difficult circumstances to assist you.

All telephone lines and emails are open as normal, however we continue to prioritise critical services so occasionally wait times may be increased.

Appointments are taking place in the Town Hall Annex on the opposite side of the road to the Contact Centre
Please do not ‘drop-in’ as we are operating an appointment service only. Please contact the ‘relevant service’ for an appointment before you come to the Council

Complete our general enquiry form to contact a service online.

How to find us on and contact us through social media.

Find a list of our departments and their telephone numbers.

How to make a a comment, compliment or complaint.

Find out where our offices, libraries, tips and recycling centres are and when they are open.

How to contact us out of hours.

How you can report housing, Council Tax, blue badge and other types of fraud to us.