Disabled Access to our Buildings

We’ve got a legal duty to take all reasonable steps to make our buildings accessible

If you have difficulty entering or getting around in one of our buildings please let us know and we’ll do our best to improve access where we can.

If we’re unable to make a change and you can’t get to a service you need, we’ll provide it in a different way so you can still use it. This might mean we’ll visit you at your home.

What’s available in our public buildings

All our buildings have automatic doors and ramps or are level access. See below to find out what else is available at each location.

Tourist Information Centre

Our Westover Road centre is now closed. The new centre is based at Pier Approach and is fully accessible.


All our libraries have a great selection of large print and audio books, there's also the Home Library Service which delivers items to people who can't come and visit.

Our public PCs all have accessibility software, keyboards and mice, find your local library.

  • Boscombe: lifts, hearing loop.
  • Bournemouth Library: Disabled parking spaces, lifts (with Braille buttons), accessible toilet.
  • Castle point: Accessible toilet, disabled parking, hearing loop.
  • Charminster: Accessible toilet (with an adult changing table), portable hearing loop.
  • Ensbury Park : Hearing loop, parking at the front of the library.
  • Kinson: Accessible toilet (with hoist and adult changing table), portable hearing loop.
  • Springbourne: Accessible toilet.
  • Tuckton: Hearing loop.
  • Westbourne: Disabled parking space, accessible toilet.
  • West Howe: Accessible toilet.
  • Winton: hearing loop, accessible toilet, we’re also part of the ‘Safe Places’ scheme.


Access Videos

Town Hall and Contact Centre Access Guide

Town Hall Lift Guide


Videos with British Sign Language

Town Hall Access and Contact Centre Guide


Town Hall Lift Guide


Video commissioned by Bournemouth Borough Council and provided courtesy of DOTS Disability