Our Offices

Find out where our offices are and what facilities are available

Coronavirus (COVID-19): change to service

The Bournemouth Town Hall is open by appointment only, with strict social distancing measures in place.

We still recommend that you contact us using our online services if possible, rather than visit the Town Hall.

If you are visiting today and have an appointment or need to make a delivery, please call the relevant service

See further information about changes to services.

Customer Contact Centre

Customer Contact Centre
St Stephen's Road
BH2 6EB 

Opening Hours:

Monday to Friday 10am to 4pm by appointment only.

Disabled access to Customer Contact Centre

Our Customer Contact Centre is wheelchair accessible. We have hearing loops at our Welcome Point. Fitted fitted hearing loops are available in our interview rooms and we have portable hearing loops available on request at our service desks. 

There are two on-street disabled parking bays immediately outside the entrance and a further two bays on the opposite side of the street located outside the Town Hall Annexe building. 

Town Hall address

Town Hall
Bourne Avenue
BH2 6DY 

Opening hours:

Monday to Friday 10am to 4pm by appointment only.

Disabled access to Town Hall

There is a lift at the side of the main entrance on the lower ground level. There are two disabled bays for parking in Town Hall car park at the front of the building. Main reception has a fitted hearing loop. 

Information on disabled access to the town hall, contact centre and how to use our lift can be found on our Disabled Access page.

Kinson Hub

The Kinson Hub
1599-1601 Wimborne Road
BH11 9AB 

Opening hours:

Kinson Hub's current opening hours can be found in our libraries service update