Our Offices

Find out where our offices are and what facilities are available

Coronavirus (COVID-19): change to service

On advice from the government regarding the coronavirus (COVID-19), we have closed the Town Hall in Bournemouth

You can still contact us by telephone, email, or use our online services. Unless you have a confirmed emergency appointment with us.

If you are visiting the Town Hall in Bournemouth today and have an appointment or need to make a delivery, please call us on 01202 451114.

See further information about changes to services.

Customer Contact Centre

Customer Contact Centre
St Stephen's Road
BH2 6EB 

Opening Hours:

Monday to Thursday 9am-4.30pm

Friday 9am-4pm  

There is a comfortable seating area, children's play area, and access to Government websites.  

Disabled access to Customer Contact Centre

Our Customer Contact Centre is wheelchair accessible. We have hearing loops at our Welcome Point. Fitted fitted hearing loops are available in our interview rooms and we have portable hearing loops available on request at our service desks. 

There are two on-street disabled parking bays immediately outside the entrance and a further two bays on the opposite side of the street located outside the Town Hall Annexe building. 

Town Hall address

Town Hall
Bourne Avenue
BH2 6DY 

Opening hours:

Monday to Thursday 8.30am-5.15pm

Friday 8.30am-4.30pm 

Disabled access to Town Hall

There is a lift at the side of the main entrance on the lower ground level. There are two disabled bays for parking in Town Hall car park at the front of the building. Main reception has a fitted hearing loop. 

Information on disabled access to the town hall, contact centre and how to use our lift can be found on our Disabled Access page.

Kinson Hub

The Kinson Hub
1599-1601 Wimborne Road
BH11 9AB 

Opening hours:

Monday to Thursday 9am-4pm

Friday 9am-4pm 

The Kinson Hub offers advice and guidance for council tenants on a wide variety of issues.