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You can speak to us in person about your issue or question

Coronavirus (COVID-19): change to service

Our main customer centres are closed to walk-in visitors due to Tier 4 restrictions from 31 December 2020 until further notice.

Our payment kiosks will also be closed during this time, please pay online or use our telephone payment lines.

Most council services are available online and in the current climate you should access these through our website wherever possible.

If you can’t resolve your issue online, please call or email us

Our customer service colleagues are working incredibly hard in difficult circumstances to serve you. All lines and emails are open as normal, however we continue to prioritise critical services so occasionally wait times may be increased.

See further information about changes to services.


If you would like to see one of us face-to-face, you can visit one of our offices.  

Not sure where to go or who to call? 

Our departments can be found in different offices.

If you know which department you need, use their direct contact details.  

Still unsure?

Email enquiries.bournemouth@bcpcouncil.gov.uk or call the Town Hall switchboard on 01202 451451.