Council Tax Scams

There are a number of Council Tax scams targeting the Bournemouth, Christchurch and Poole area. Don’t be a victim. 

If you’re not sure who is calling you, DON’T give your bank account, debit card or other personal information over the phone. Ask them for their name, which company they are from and phone number and tell them you will call them back. You can check your Council Tax account online to find out if you are genuinely due a refund or call the main Town Hall number 01202 451451 to check if they are genuine.  If you have given them your card details please contact your bank immediately and then the police.

The main types of scams are:

Council Tax or other refunds

People contact residents, claim they are from BCP Council, and say that the person is due a refund. They then ask for bank account or debit card details so that they can make the refund. If we already hold your account details we will send any refund due to that account we would not phone you.  If we do not have your bank details we will send you a credit bill which will advise you how to apply for the refund online.  

Outstanding Council Tax payments

Residents are targeted by people claiming to be from BCP Council who demand an immediate payment to cover outstanding Council Tax arrears.

If you owe Council Tax you will have received a reminder notice or final warning notice from the Council Tax department which tells you how much you owe and how you can pay.  If you are not sure check your account online.  

Council Tax re-banding service

Some companies offer to check your Council Tax band and appeal on your behalf. However, they will probably charge you a fee for this. Checking is a simple process and you can get free advice from The Valuation Office Agency about how to appeal against your Council Tax band.

To find out what your Council Tax band is, check the Valuation Office Agency website www.voa.gov.uk, or phone them on 03000 501501.