Dorset Home Choice

FAQs and Troubleshooting

Making a New Application

Go to Click on relevant Authority logo. Choose Register Tab. Choose to Apply to join the Housing Register. Please complete the form.  

Please note that due to the volume of applications the council receives, you will not be advised of the outcome of your application for up to 12 weeks.

A username and password are required. Please be aware that if you have made a previous application online which is no longer active you must use a different username to the one used before. 

Have been accepted onto the Housing Register – Next Steps

To access your account once you have been accepted and banded on the Housing Register please go to  You must first create a new log in.

Choose Log In (right hand side of the menu bar). Then choose Create a New Login? Please then follow the instructions.  You will need your reference number which will be on your acceptance letter. 

Forgotten Password or Details

If you cannot remember your log on details go to then choose Log in (right hand side of the menu bar) and then choose Cannot Access my Account and follow the instructions.

Have a change of Circumstance (Change of Address or Adding a Person)

If you need to update your application, please log into the Dorset Home Choice and choose the My Details tab and then choose the link Change of Circumstances. Please then complete the form in full. If there is any change in banding, you will see this when you log onto your application.

Any further Queries or Questions

Please call the Housing Register Team on 01202 451467 or email them on

Contact Us


General Enquiries

01202 451467


Customer Services Centre

St Stephens Road


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