We arrange a gas safety check to protect you and your home
Coronavirus (COVID-19): change to service
On advice from the government regarding the coronavirus (COVID-19), we have changed the way we are delivering some of our services.
Our focus remains on providing:
- emergency repairs
- supporting the elderly and vulnerable
- urgent housing management advice
- help and advice on paying your rent
See further information about changes to other services.
By law we must arrange an annual gas safety check for all our tenants. We test all council owned gas appliances, flues and pipe work.
We’ll contact you to arrange a convenient time for our engineer to come. We can make evening or weekend visits if that’s better for you. It’s very important you keep the appointment, if you miss it contact us as soon as possible to rearrange.
Not allowing us to carry out the annual gas inspection would be a breach of your tenancy agreement. It could mean we need to take legal action against you.
Possible gas hazards
Gas appliances need an annual service to make sure they are safe and working properly. If something goes wrong you might not notice, but here are some things to look out for:
Carbon monoxide poisoning
This causes symptoms including drowsiness, chest pains, sickness and stomach pain. If these symptoms come on suddenly when you are using a gas appliance you should switch off the gas and seek medical advice. Carbon monoxide detectors will warn you of any leaks.
If you smell gas or think you have a leak you should:
- Switch off all gas appliances
- Open windows and doors to let fresh air circulate
- Do not use anything that has a naked flame or could cause a spark
- Call the emergency gas team on 0800 111999 (if you are calling on a mobile phone make sure you are outside the property). The team will be with you within the hour.
Unusual behaviour from your gas appliances
If you notice any changes such as gas flames burning yellow or orange instead of blue, soot staining on walls or ceilings above an appliance, or excessive condensation, there may be a problem. Call our building maintenance gas team on 08000 281870 or 01202 458 326 for advice.