Maintaining your Home

As a tenant you can save time and money with these handy hints

Coronavirus (COVID-19): change to service

On advice from the government regarding the coronavirus (COVID-19), we have changed the way we are delivering some of our services

See further information about changes to other services.

Water, gas and electricity safety

It can really help to know where your water ‘stop tap’, electrical distribution board and gas shut off valve are.

Make sure you know how to cut off the supplies. Plan storage so you can get to the controls quickly and easily in an emergency.


If your house is damp, mould can grow damaging your walls, furniture and health. Condensation caused by cooking, showers and laundry can be a problem.

Reduce the moisture in the air at home by opening windows when cooking or washing, using the extractor fans provided. Report any leaks or drips so they can be repaired quickly.

Dry washing outside whenever you can. If you do need to dry washing inside make sure a window is open in the room. Tumble dryers should be properly vented to the outside.

Blocked toilets

Avoid blocking your toilet by being careful never to flush face wipes, baby wipes, nappies or sanitary towels or any other objects.

If your toilet remains blocked after you have attempted to clear it by flushing the cistern call the Repairs Centre.

Blocked sinks

Never put fat, grease or solid food waste down the sink.

If your sink is blocked you can try to clear the problem using a sink plunger or drain clearing products. Also by unscrewing and clearing the plastic trap under the sink.

Make sure you put a bowl under the trap before unscrewing to catch any water.

Resetting a trip switch

Sometimes a surge of electricity, a circuit overload, a light bulb ‘blowing’ or a faulty appliance can cause part of your home’s electricity to be cut off. To restore power, return the switch or button that has ‘tripped’ on your electrical distribution board to the ‘on’ position.

If the power switch ‘trips’ again check to see which area of your home is affected. Unplug all the appliances in that area. Reset the switch and plug the appliances back in one at a time to find out which causes the problem. Do not use the faulty appliance again until it has been safety checked by an electrician.

If you call us out to deal with a fault caused by one of your appliances we will need to charge you. Even if the trip switch simply needs to be reset.

Changing a fluorescent tube or starter

It is your responsibility to replace the bulbs or starter units in your florescent lights.

If a fluorescent light is flickering or is only lighting up at the ends you’ll need to change the starter. If the tube is dim or won’t work at all the tube needs to be changed.

To change the starter simply turn off the light at the wall switch. Remove the cover. Twist the starter anti-clockwise and pull it out before twisting in the replacement starter until it locks into place.

To replace the tube release the old tube by pulling away one end of the support bracket or turn 90 degrees depending on fitting.   Fit the new tube by lining up the contact pins into the holes in the bracket.

Heating systems  

It’s a good idea to check your heating system is in working order before the cold weather arrives. If you have any problems call us so we can make the necessary repairs.

Your thermostat allows you to set the temperature in your home. 18 to 22 degrees is a comfortable range. You can save money by using the built in timer or by keeping a lower, steady temperature instead of having bursts of higher heat.