Your Repair Responsibilities
Help to keep your property in good condition
Coronavirus (COVID-19): change to service
On advice from the government regarding the coronavirus (COVID-19), we have changed the way we are delivering some of our services.
See further information about changes to other services.
As our tenant you have a responsibility to keep your property in a good state of repair.
The details of your responsibilities are set out in your tenancy agreement and include:
- Internal decoration of your home
- Looking after your garden
- Repairing any damage caused to your home by you, your family or visitors
- If you have been a victim of crime make sure you report it to the police and get a crime reference number so that we can make repairs free of charge
- Unblocking drains, sinks and baths up to the main drain
- Replacing door keys or fobs
- Removing rubbish from your home
- Repairing broken glazing
- Changing fuses, light bulbs and fluorescent tubes as needed
- Connecting cookers and fires (using Gas Safe engineers for any gas appliances)
- Plumbing in washing machines
- Replacing bath and sink plugs and chains
- Cleaning windows
You can arrange for us to carry out some repairs that are your responsibility but you will be charged. You must be up-to-date with payments to us before booking any chargeable repair work.
What to do when a contractor visits your home
If you arrange for one of our contractors to come to your home to carry out work you must:
- Make sure someone aged over 16 is there
- Be polite, if there is any aggressive or violent behaviour our contractor will leave
- Prepare the area where the work will be taking place by clearing the space and removing pictures or ornaments to keep them out of harms way
- Have valid household contents insurance in case of any accidental damage. For advice on this contact your housing officer
- Let us know as soon as possible If you need to cancel the appointment
- Not smoke indoors while the contractor is in your home