Your Repair Responsibilities

Coronavirus (COVID-19): change to service

On advice from the government regarding the coronavirus (COVID-19), we have changed the way we are delivering some of our services. 

Our focus remains on providing:

• emergency repairs
• supporting the elderly and vulnerable
• urgent housing management advice
• help and advice on paying your rent

See further information about changes to other services.

As our tenant you have a responsibility to keep your property in a good state of repair.

The details of your responsibilities are set out in your tenancy agreement and include:

• Internal decoration of your home
• Looking after your garden
• Repairing any damage caused to your home by you, your family or visitors
• If you have been a victim of crime make sure you report it to the police and get a crime reference number so that we can make repairs free of charge
• Unblocking drains, sinks and baths up to the main drain
• Replacing door keys or fobs
• Removing rubbish from your home
• Repairing broken glazing
• Changing fuses, light bulbs and fluorescent tubes as needed
• Connecting cookers and fires (using Gas Safe engineers for any gas appliances)
• Plumbing in washing machines
• Replacing bath and sink plugs and chains
• Cleaning windows

Chargeable repairs

You can arrange for us to carry out some repairs that are your responsibility but you will be charged. You must be up-to-date with payments to us before booking any chargeable repair work.

What to do when a contractor visits your home

If you arrange for one of our contractors to come to your home to carry out work you must:

• Make sure someone aged over 16 is there
• Be polite, if there is any aggressive or violent behaviour our contractor will leave
• Prepare the area where the work will be taking place by clearing the space and removing pictures or ornaments to keep them out of harms way
• Have valid household contents insurance in case of any accidental damage. For advice on this contact your housing officer
• Let us know as soon as possible If you need to cancel the appointment
• Not smoke indoors while the contractor is in your home