Your Repair Responsibilities

Help to keep your property in good condition

As our tenant you have a responsibility to keep your property in a good state of repair.

The details of your responsibilities are set out in your tenancy agreement and include:

  • Internal decoration of your home
  • Looking after your garden
  • Repairing any damage caused to your home by you, your family or visitors
  • If you have been a victim of crime make sure you report it to the police and get a crime reference number so that we can make repairs free of charge
  • Unblocking drains, sinks and baths up to the main drain
  • Replacing door keys or fobs
  • Removing rubbish from your home
  • Repairing broken glazing
  • Changing fuses, light bulbs and fluorescent tubes as needed
  • Connecting cookers and fires (using Gas Safe engineers for any gas appliances)
  • Plumbing in washing machines
  • Replacing bath and sink plugs and chains
  • Cleaning windows

 

Chargeable repairs

You can arrange for us to carry out some repairs that are your responsibility but you will be charged. You must be up-to-date with payments to us before booking any chargeable repair work.

 

What to do when a contractor visits your home

If you arrange for one of our contractors to come to your home to carry out work you must:

  • Make sure someone aged over 16 is there
  • Be polite, if there is any aggressive or violent behaviour our contractor will leave
  • Prepare the area where the work will be taking place by clearing the space and removing pictures or ornaments to keep them out of harms way
  • Have valid household contents insurance in case of any accidental damage. For advice on this contact your housing officer
  • Let us know as soon as possible If you need to cancel the appointment
  • Not smoke indoors while the contractor is in your home

 

Contact Us

Telephone

Council Housing

01202 458326

0800 0281870

Address

Housing Landlord Services

The Kinson Hub, Wimborne Road
Bournemouth
BH11 9AW

Online

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